Make Use of Regional Service Centers

For those of you who are new to Microsoft Certifications or perhaps those who have been certified for some time, you may not be aware of your regional service centers and what they offer.  The MRSC’s are the official Microsoft support centers that are available to all Microsoft Certified professionals.

What can you expect from your MSRC?  The can help address your training, certification, and program questions.  Need to know where you welcome kit is?  Need some information on a testing center?  Have questions about your certification that aren’t answered elsewhere?  Contact your regional service center for these and other questions or issues you may have.

Where can you contact these centers?

Africa, Mediterranean, Middle East, Pakistan
Greece, Israel, Pakistan, South Africa, United Arab Emirates

Austria, Belgium, Denmark, Finland, France, Germany, Israel, Italy, Ireland, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, United Kingdom

East Asia
China, Hong Kong SAR, Korea, Taiwan


India Sub-Continent
Bangalore, Bangladesh, Bhutan, Calcutta, Chennai, Maldives, Mumbai, Nepal, New Delhi, Sri Lanka

Latin America
Argentina, Aruba, The Bahamas, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Easter Island, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela

North America
United States and Canada

South Pacific Region
Australia and New Zealand

Southeast Asia
Indonesia, Malaysia, Philippines, Singapore, Thailand, Viet Nam

Of course, I am always here to help address questions and concerns as well, but you should make use of these centers for all your certification needs.



Comments (10)
  1. Wayne Anderson says:

    Now if only Microsoft had some semblance of official corporate / enterprise certification support.

  2. Wayne,

    You can’t leave that hanging out there without some clarification. 🙂


  3. mahesh.sapre says:

    Hi Gerry

    I saw "Preparation Guide for Exam 70-505" on Microsoft Learning.

    Under Microsoft Press books it shows **MCTS Self-Paced Training Kit (Exam 70-526): Microsoft .NET Framework 2.0 Windows-Based Client Development**

    – Its just a time gap arrangement before MS Press comes with a book for 70-505? (By when the books are expected?)


    – MS Press never plans a book for 70-505? (70-526 will always be the book for 70-505 exam)


  4. Hi Mahesh,

    That is correct.  MS Press is creating a revised edition of the TK for exam 70-505.  I’m told it should be out in December 2008 or January 2009.

    The TK for 526 can still be used as a study guide for 505 however.  There were minimal changes in the Windows Forms technologies.


  5. mahesh.sapre says:

    Hi Gerry

    December 2008 is too long to wait! 🙂

    Anyways thanks for that.


  6. Rod Stewart says:


    Have you ever actually attempted to contact one of these centers? If you haven’t, I suggest you pose as a regular customer and give them a call.

    I had to earlier and to say that they were less than helpful would be an understatement.

    We won’t even talk about the language barrier. It’s less of a barrier and more of a great divide.

  7. Hi Rod,

    I did actually have to call at one point to find out where my welcome kit was.  I did not see any issues but that was only one call.

    I will pass your comments on to the person responsible for these centers however.

    Thank you.


  8. There’s a huge demand for Microsoft training and certifications in India. Good to see you’ve got so many service centers here.

  9. Navaneethapperumal says:

    Hi all,

        This is Navaneethapperumal. I’m New to Microsoft certification ,Shall I take Exam MCTS 70-505 Directly? Please anybody plz help me..mail

  10. Navaneethapperumal,

    You’re not really providing us with much information to help answer your question.

    What are you goals?

    What do you mean by "take Exam MCTS 70-505 Directly"?  There is no other way to take it but directly.

    If you want to get certified as a Windows developer on .NET 3.5, then you must take and pass two exams, 70-536 and 70-505.

    All the information you need is on this page;


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