The Intelligent Agent Assistant: Bots in the Agent Desktop – Part 1

When we think of how bots fit into a Customer Service strategy, the typical scenario envisioned is often that of a customer-facing bot, providing customers a conversational support experience powered by automated intelligence. But even with the deployment of a customer-facing bot, most contact centers will still need to support a significant number of customer…

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Product and Part Identifier Bot using Custom Vision Service

In this post, we will build upon some of the capabilities that have been explored previously, including Microsoft’s Bot Framework, and the Cognitive Services Custom Vision Service. We will create a Bot that is capable of identifying a part or product from an organization’s Dynamics 365 product catalog, using an organization-specific image classifier that is…

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