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Driving innovation in the Service pillar of Dynamics 365
Bringing geospatial insights to business solutions is certainly nothing new; mapping and spatial...
Date: 03/13/2019
This post is the second in a series in which we explore how we can leverage Microsoft’s Cognitive...
Date: 08/30/2018
In many contact centers, the telephone continues to be one of the primary channels of engagement for...
Date: 07/10/2018
When managing a self-service knowledge base, understanding how customers and employees are searching...
Date: 03/09/2018
Update, Jul. 2018: With the QnA Maker service now in GA, it is now necessary to pass in an...
Date: 10/19/2017
This post is the second in a series in which we explore how we can leverage natural, conversational...
Date: 07/13/2017
When we think of how bots fit into a Customer Service strategy, the typical scenario envisioned is...
Date: 06/28/2017
In this post, we will build upon some of the capabilities that have been explored previously,...
Date: 06/13/2017
Microsoft’s Cognitive Services team recently made available a number of new services at the Build...
Date: 05/23/2017
This post is the second in a series in which we explore how we can take advantage of the benefits of...
Date: 07/28/2016
In our last post, we saw how we could leverage the sentiment analysis capabilities of the Cognitive...
Date: 07/19/2016
As noted in an earlier post, Microsoft’s Cognitive Services offer an array of intelligent APIs that...
Date: 07/11/2016
Update: This post was created using v1 of the Bot Framework. See Part 2 for a walk-through of...
Date: 06/08/2016
Microsoft’s Cognitive Services offer an array of intelligent APIs that allow developers to build new...
Date: 05/23/2016
Welcome to my blog, focused on innovation in service and customer care with Microsoft technologies....
Date: 05/20/2016