Dear National Australia Bank…

Dear National Australia Bank,

I am one of your customers.

I've banked with you for the past 15 years.

Back in July I let you know you about the problem with your web site and the lack of support for IE7

Internet Explorer 7 has now been officially released for a month and you are still not supporting it


So, what gives??

The site actually works. I use it all the time. What testing do you need to do?

Can you please make the changes to your browser detection code.

Here's my User Agent String:

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; Tablet PC 2.0; .NET CLR 1.1.4322; InfoPath.2)

Here's an article from the IE Blog - Internet Explorer 7 User Agent String. It was published a few months ago. Have a read of it.

Keep up the good work. I am sure you must be busy doing something.


Francesco Arrigo

[ Current Listening to : Cha-Cha All the Way by Capitol Studio Orchestra from Ultra-Lounge Christmas Cocktails ]

Comments (9)
  1. Interesting – I read back through the comments on your blog post back in July and the huge reaction you got out of people having a go at you expecting that NAB would support a beta version of IE.

    And yet, here we are a month after official release of IE7 and you still don’t have support. You’d think that the hype that was generated in July, NAB devheads might have got themselves prepared in advance (note, I’m not saying that they should have supported a beta product, but they should definitely have known about the final release).

    We had a similar problem with St George and Win XP and the Java runtime. Nightmare to get around, but their new online banking works like a dream, even with Vista. 🙂

  2. bb says:

    is your real name francesco ? 😀 (im ex nab now bendigo bank rye!)

  3. Ian Holsman says:

    it’s probably in their bug database awaiting cost justification.

    welcome to what firefox users experienced about 2 years ago when no one supported them


  4. frankarr says:


    yes, the name on my birth certificate is francesco and that’s how the bank knows me.

    they dont know who frank arrigo is

  5. While that does suck, even more appalling is the complete lack of response from all Australian banks on phishing websites, they don’t even bother trying to take them down. Crimestoppers is equally useless. None of them even know what to do with a report internally, let alone outside their own walls.

    However the FBI is very responsive to such reports:

  6. Erik says:

    Dear Microsoft Employee… CSS 2.0 has now been officially released for 8 years now and you are still not supporting it.

  7. James says:

    Just click the "Get Firefox" button. You know you want to.

  8. Anonymous says:

    As is usual for this time of the year, we look back a bit. Here’s my top 20 posts for December 2006 .

  9. Anonymous says:

    As is usual for this time of the year, we look back a bit. Here’s my top 20 posts for December 2006 .

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