Support for ISVs in Malaysia
I get this question very often from our ISV partners. How do you get technical support especially for those hard-to-handle issues in your product development, and it is all to do with the Microsoft technologies you have adopted in your solution?
Before you call any of the numbers below, please make sure that you have your MSPP ID and details ready. A piece of advice: the 5-pack professional support is very affective. Please do not skimp on that. I do know of many partners who tried not to use their 5-pack professional support, for the fear that they would run out of it. If you have an urgent issue, use it, do not skimp it, otherwise you would most likely not use it anyway.
Here's what you can do (phone numbers only apply to Malaysia).
Microsoft Partner Program (MSPP) |
1 800 88 5648 |
Licensing/Technical |
1 800 88 6295 |
5-Pack Professional Support |
1 800 80 6114 |
Microsoft Action Pack Subscriptions (MAPS) |
1 800 80 1432 (Malaysia Product Activation Team Department) |
Regional Support Center (SEAPART) |
seapart@microsoft.com |
Microsoft Partner Program (MSPP) - 1 800 88 5648
| Dial 1 | Microsoft Certified Professional Support |
| Dial 2 | Microsoft Certified Trainer |
| Dial 3 | Microsoft Partner Program (MSPP) |
| Dial 4 | Microsoft Learning Solutions |
| Dial 5 | ISV/Empower program |
| Dial 6 | Microsoft Action Pack Subscriptions (MAPS) |
| Dial 7 | Courseware |
| Dial 8 | Partner Sales Management |
Licensing/Technical - 1 800 88 6295
| Dial 1 | Bahasa Malaysia |
| Dial 2 | English |
| Dial 1 | Product Activation |
| Dial 2 | Pre-sales & licensing enquiries |
| Dial 3 | Microsoft Consumer Products (get ready with product identification number) |
| Dial 4 | MSDN & TechNet subscription and media replacement |
| Dial 5 | Microsoft Partner Services |
| Dial 6 | Microsoft Action Pack Subscriptions (MAPS) |
| Dial 7 | Courseware |
| Dial 8 | Partner Sales Management |
| Dial 1 | Gold/Certified Partner: Pre-sales Technical Support |
| Dial 2 | Gold Certified Partner: Technical Support Coordinator (TSC) |
| Dial 3 | Gold/Certified Partner with ISV Competency & Empower: Advisory Hours |
| Dial 4 | Microsoft Activation |
| Dial 5 | MSDN & TechNet media replacement |
| Dial 6 | Regional Support Center (RSC) |