The “Software Enabled Service Management” Solution

The concept of a Service Delivery Platform is relatively simple provided the services are all contained within one well-defined boundary:  A Software Application Store or an SDP for one set of functions in a mobile operators network.  However, once service providers begin to meld together services from multiple domains, problems abound.  Setting aside service interoperability…

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Microsoft the Service Provider

Last week, the TeleManagement Forum (www.tmforum.org) held its Management World Americas event in Dallas, TX. Walking through the exhibit areas and reviewing the two Catalyst Projects that Microsoft contributed to, I began to think about how Microsoft has evolved into a Service Provider over the past several years.  Microsoft has been viewed by this industry as primarily a software or platform…

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New era of wireless bypass taking shape?

In an article by Business Week on MSN, we can see a new era in “Bypass” taking shape.   http://articles.moneycentral.msn.com/Investing/Extra/WhatAGooglePhoneMightLookLike.aspx    The incumbent service providers are busy building out IMS (IP Multimedia Subsystem) infrastructures and associated service creation/service runtime environments whose main purpose appears to be to collect a toll for users that pass their…

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Microsoft in Telecom

I have spent most of my career involved in Telecommunications managing outside plant, inside plant, business and residential services, voice, data, and the people that figure it all out. Traditionally, Microsoft has made an important contribution to information worker productivity on the enterprise side, but it has not been greatly involved with the customer facing operations side…

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