Customising the default icon of an Office Add-in for Outlook

Symptoms When you install an add-in from the Office store, it will come with a predefined set of icons. Depending on your organisation’s needs, you might need to change those. More Information The icons Outlook will display are defined in the add-in manifest, which you can extract using Fiddler. You would need to locate the…

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GetFolder sometimes returns an incorrect TotalCount when issued against a Public Folder mailbox hosted in Office 365

Symptoms When issuing an Exchange Web Services GetFolder request to a public folder mailbox hosted in Office 365 Exchange Online, the TotalCount returned in the response may incorrectly show a value of 0.  More Information Office 365 Exchange Online engineering have confirmed this as a known architecture limitation that we are not planning on addressing…

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