Dynamics CRM with Scribe for a CRM/GP integration, the Submit Order button stops working


 

Customers using Scribe for a CRM/GP integration may have seen that the Submit Order button stopped working correctly after upgrading to CRM Online Update 1. This is a known issue that has been investigated at Microsoft CRM Support and a fix in place for a future release. For more information on this fix, please open a support case in the normal procedure.

There is a workaround if you run into this issue and below you will find the steps for this to use a workflow to move the Order to Submitted state.

Detailed steps to create the Workflow:

Go to Settings->Process->New Process

Create a Workflow on the Order entity

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Set “Start when” to “Record fields change” and select the Submitted Status field

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Add Step and configure the If condition (If Order Submitted Status Equals 1)

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Then Update Record – set Status as Submitted (Add Step – Update Record – Set Properties – set Status as Submitted)

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(Optional – Click on Add Step and select Stop Workflow with status of Succeeded.)

Save and Activate the Workflow.

 

Best Regards

EMEA Dynamics CRM Support Team

 

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