Dynamics CRM 2013 Server Side Sync Email Approval


Due to Server Side Sync being enabled for CRM Online, there is one major difference between Online and On Premise.

With CRM Online, it is required to have an O365 Global Admin (Tenant Administrator) approve the email address in CRM.  If the email address is approved by a CRM System Administrator that is NOT an O365 Tenant Administrator, Server Side Sync will not work for that Mailbox.  This was introduced for security reasons.

The error message that would be received in this scenario is below:

Email won’t be processed for this mailbox until the email address of the mailbox is approved by an Office 365 Administrator

Additionally, an Alert is logged for this issue, so details can also be found at Sales > Alerts, as well as in the TraceLogBase table of the database. 

The alert will indicate an issue with IncomingEmailS2SApprovalNeeded and/or OutgoingEmailS2SApprovalNeeded.  This can also be checked by reviewing the IsEmailAddressApprovedByO365Admin column on the MailboxBase table.

 

Best Regards

EMEA Dynamics CRM Support Team

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Comments (5)

  1. TimLondonUK says:

    For a CRM Online environment, does this mean that the Office365 Global Admin has to consume a CRM use license and be assigned CRM security roles in order to access the 'Approval Email' button on the CRM mailbox record?

  2. PhuocLe says:

    Please help me where I can setup:

    With CRM Online, it is required to have an O365 Global Admin (Tenant Administrator) approve the email address in CRM.

    Thanks

  3. Brajesh says:

    How a 365 administrator approve this?  I couldn't find any documentation on that part.

  4. Scotty says:

    Found it! When logged in as the admin, go to Setings > Administration > Users, then open the user record in question.  At the top of the form there is an APPROVE EMAIL button.

  5. jatin says:

    how to enter as the portal.office.com as the administrator

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