Dynamics CRM 2011: Troubleshoot Outlook Crashes

  • Article

If you experience Outlook crashes with the CRM Client for Outlook installed and using Internet Explorer 9, please perform the following steps:

 

Update the Dynamics CRM for Outlook Client to Update Rollup 11 from here

Disable the Microsoft Outlook Social Connector Add-in from COM Add-Ins in Outlook

Add the following registry entry on the Outlook Client:

Click Start, click Run, type regedit, and then press ENTER.

Locate and then click on the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl

On the Edit menu, point to New, and then click Key.

Type FEATURE_USE_LEGACY_JSCRIPT, and then press ENTER.

Right-click FEATURE_USE_LEGACY_JSCRIPT, point to New, and then click DWORD Value.

Type outlook.exe, and then press ENTER.

Right-click outlook.exe, and then click Modify.

In the Value data box, type 1, and then click OK.

Exit Registry Editor.

 

Best Regards

Dynamics CRM Team