CRM Online: mail merge error when using different language templates on non-English CRM organizations

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Issue

when you perform a mail merge via the Outlook Client on a non-English organization using a template from another enabled language, you may receive an error "An error occurred duringMicrosoft Dynamics CRM Mail Merge"

Example:

1. you have a German CRM Online organization and have enabled English as a second language
2. You have installed the German CRM Client for Outlook along with the English language pack on your desktop client.
3. Open the CRM client for Outlook (German base language, EN MUI, UR5 or higher)
4. Click on the CRM folder – navigate to Workplace – Customers – Accounts and open any account
5. in the ribbon click "Add" – "Mail merge"
6. In the mail merge window, choose English for the template language, choose e.g. "E-Mail" for mail merge type, choose an organisational template and click on OK

Result

An error will occur.

Solution

To address the problem, install the English CRM Client for Outlook and all language packs that have been enabled on your organization (including the language pack for your Organization base language).