Purchase Requisition Workflow in Dynamics AX 2009 fails with Stopped (error): Work item could not be created. Insufficient rights for user

We recently had a couple of cases were in a Dynamics AX environment the Purchase Requisition Workflows would fail and the Workflow History showed the following status for these instances:

Stopped (error): Work item could not be created. Insufficient rights for user <username>.

The affected AX environments had a security configuration that was relying heavily on separate user domains for the different AX user groups. None on these user groups except for the administrative users had any access to the Admin domain. Tests showed that the workflows were completing successfully if the submitting users had full access to the Admin domain.

In the end these issue could be resolved by selectively granting Open domain access permissions on the Admin domain to the wfsys user group.

--author: Matthias Horn
--editor: Alexander Lachner
--date: 18-11-2010
Comments (3)

  1. mm says:

    Check the user relation SysUserInfo – UserType has to be employee. User has to be linked with employee ID.

  2. The above resolution helped me to resolve our workflow issue. We had microsoft premier support call but they could only tell us the issue is with permissions and it would have taken quite a long time based on trial & error basis to find out the right permissions.

    Thank you

  3. Pleased to hear you were able to resolve your issue, but sorry to hear you didn't get what you needed from your support call – could you share your case number with me please so I can follow up on that, I am tabell at microsoft dot com.


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