Obtaining product support for Windows XP Embedded 

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Although the Test team tries to answer questions that people e-mail us it is sometimes more efficient for customers to contact Product Support Services if they need urgent help for something that is blocking them. Product Support Services (PSS) has a dedicated staff whose sole purpose is to research and reproduce issues, and assist customers with finding workarounds, or open bugs to drive getting issues fixed.

When you purchase Windows XP Embedded you receive 2 support requests submitted online or by phone are included at no charge by supplying your Product Identification Number (PID). Full support options are listed at the following URL https://support.microsoft.com/oas/default.aspx?ln=en-us&c1=509&prid=5606&gprid=37011  

E-mail Support:

https://support.microsoft.com/oas/default.aspx?&c1=509&gprid=3220&

  • 2 support requests submitted online or by phone are included at no charge by supplying your Product Identification Number (PID).
  • All additional support requests are $99.00 US per request.

Phone Support:

Professional Support Number 1-800-936-5800

  • 2 support requests submitted online or by phone are included at no charge by supplying your Product Identification Number (PID).
  • All additional support requests are $245.00 US per request or use an existing contract A 5-pack Phone Support Contract is available for $1225 US. For more information call (800) 936-3500.

NOTE: Remember that if an issue is determined to be a bug then there is no charge to the customer for the service request.

- Lynda