Forging stronger ties with students: TAFE Queensland South West revamps its CRM system

The success of an educational institution today is measured not only by the quality of its courses. League tables that account for ‘overall student experience’ often factor student support and engagement into their rankings. In fact, a 2016 Student Experience Survey funded by the Australian Government Department of Education and Training reveals that only 61%…

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52 campuses, one cloud: how TAFE Queensland retook control of its relationships

Educational institutions require much more than solid teaching to stay in business and thrive. With more than 120 thousand students attending 52 campuses, TAFE Queensland relies on strong relationships with a network of commercial partnerships to sustain profitability and demand. Government agencies and larger enterprises often seek out institutions like TAFE Queensland for training services,…

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Education in Australia: transforming for the 2020 economy

Digital transformation is revolutionising Australian education. With students’ learning journeys top of mind, progressive educators and institutions are exploring new ways to prepare today’s students for the challenges of tomorrow.   Together with Harvard Business Review Analytic Services (HBR-AS), we set out to explore how Australian schools and higher education institutions are approaching digital transformation….

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Microsoft empowers educators and students creating tomorrow’s world

Digital technologies, the cloud, intelligence and analytics, mixed reality and truly engaging learning platforms have the capacity to transform the digital experience for every teacher, student, school, college and university. At Microsoft we understand that one of our most important tasks is to empower students and educators with the tools, experiences and insights to create…

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How Pilbara Group is helping Australian universities turn knowledge into insight

Guest blog post from Lea Patterson, President & CEO, Pilbara   In any society, the availability of high-quality, affordable education not only determines the prosperity of that country’s knowledge economy, but also its future viability as a key player in our digital world. This is one of the key reasons why I’ve always been of…

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Driving decisions through data in Australia’s Higher Education sector

Did you know the current university attrition rate sees one-in-five students leave their course in the first year – resulting in $3.5 billion of lost student lifetime value across the student lifecycle? And that one-in-three university students fail to complete the course they enrolled in within six years of beginning it? Both trends are impacting…

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