Microsoft empowers educators and students creating tomorrow’s world

Digital technologies, the cloud, intelligence and analytics, mixed reality and truly engaging learning platforms have the capacity to transform the digital experience for every teacher, student, school, college and university. At Microsoft we understand that one of our most important tasks is to empower students and educators with the tools, experiences and insights to create…

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Dynamics CRM Online certification to Australian government security requirements

Six months ago we announced the important news confirming the Certification of Microsoft Office 365 and Microsoft Azure by the Australian Signals Directorate (ASD) via Australian Government’s Independent Registered Assessors Program (IRAP). Australian government certification for Microsoft cloud services This certification is for the handling of unclassified but sensitive data, known as Unclassified (DLM) within…

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Australian Education Case Studies Update – November 2015

One question that I’m asked frequently about new projects is: “Who else is doing this?” In some cases, what people (partners/customers) are looking for is confirmation that they’re going to be at the innovative edge – and that what they are doing hasn’t been done before. But most of the time, they are looking for…

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Event Invitation: Keep Students. Save Millions

One of our specialist partners, S1 Consulting, work with universities and TAFE institutes across the country to help improve the value of student management systems, and the use ability for individual institutions to manage the student lifecycle and student experience. Recently, they have been working closely with Microsoft, and international specialists in big data to…

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Dynamics CRM and Office 365 in Australian datacentres

This morning we made an announcement that will be especially interesting to Australian education customers. The news is that we’re going to be running Dynamics CRM and Office 365 in Australia datacentres by March. This follows our launch two months ago of the two Microsoft Azure datacentre services, which provide datacentre servers from NSW and…

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Using CRM to manage student lifecycles

We’re just about to enter a new academic year, with just over half a million Australian students just about to start their first year at university. They’ve gone through (or are still going through) a process to select their course and university, and to enrol and be ready for next month’s O weeks. Here’s another…

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Find out what’s new for education customers in Dynamics CRM 2013

There are now many education customers in Australia using the Dynamics CRM system for a whole range of different scenarios – student recruitment, alumni management, donation management, student retention, case management, event management, even OH&S processes. So the launch events for Dynamics CRM 2013 will be of interest to them as much as to institutions…

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The challenge of student retention–how early do universities spot students at risk

I’ve been chatting with Jon Ryder at XMPro in the UK, who has been working with British universities on projects for student engagement and retention. I’ve also been working with Microsoft Education partners in Australia on the same challenge, and their solutions which help universities and TAFEs identify students at risk, and then effectively manage…

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Reducing friction for international student recruitment with unified communications

Two weeks ago I explained why Lync and Skype are joined together, and some examples of how it will be useful in education. In a nutshell, it allows you (and your external users) to connect conversations between your own Lync system and consumer Skype users – typically the kind of software students and future students…

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Do the 2013 top CRM trends apply to education institutions too?

The use of generic CRM systems within higher education is growing rapidly, at the expense of dedicated proprietary systems that are built for a specific task. The reason for this is that the use cases are changing very fast, as higher education goes through a period of rapid expansion and delivery change. In an environment…

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