I’ve been aware of the steady advance of unified communications at the expense of old-fashioned PBX telephone systems for a few years. Personally, my journey of unified communications started 6 years ago, when Microsoft started to replace our telephone handsets with Communicator 2007 software and handsets. Now I’m completely weaned off having a handset, and use a Bluetooth headset as my main ‘telephone’ device, and I love the ability to switch easily between IM chats, voice calls, video sharing, and conference calls – all within the same Lync software.
According to the latest research from IDG, I’m not alone. Their news release highlights a slew of key numbers around enterprise unified communications adoption, including:
- 51% of organisations (yep, that’s a majority) are using unified communications already
- 90% of organisations plan to invest in unified communications in the next year
- Education is expected to be the fastest growing industry for implementation of unified communications in the next three years - with 72% of organisations expected to invest in it.
- The primary benefits that organisations are seeing as drivers for adopting unified communications are:
- 61% say increased productivity
- 42% say increased flexibility for employees
- 39% say faster response times
Is it in your plans yet? Should it be?