Announcing updates to the CRM partner programs and competency

Learn about the evolution of the Microsoft Customer Relationship Management partner programs

Microsoft has a unique approach for the business applications market, and partners play a vital role. Our vision is to foster a successful Microsoft Dynamics Customer Engagement partner ecosystem that delivers long-term value to customers.  We are committed to empowering global, regional and local system integrators, as well as resellers and independent software vendors to offer powerful, highly-targeted customer engagement solutions that leverage the Microsoft Cloud and address customer scenarios spanning lines of business and industries.

In line with Microsoft's Cloud-first, mobile-first strategy, we are pleased to announce a series of updates to CRM partner programs.  In summary, these are the following:

MPN Competency changes:

  1. Requiring net new revenue for MPN Cloud Customer Relationship Management Competency qualification
  2. Retirement of the MPN Customer Relationship Management Competency

CSA and SPA changes:

  1. Requiring the MPN Cloud Customer Relationship Management Competency for CRM Online incentives payment in web direct and enterprise agreements
  2. Adding active usage into CRM Online incentives structure
  3. Changes to the Solutions Provider Agreement (SPA) and Microsoft Dynamics Certified Software Advisor (CSA) programs for CRM on-premises incentive eligibility

To learn more about these changes, the timeline, and how you are impacted, please read the presentation and listen to the recording.
​Download the presentation

Listen to the recording​


Learn about the details around the MPN Evolution​​ on Microsoft Partner Network.

Visit the interactive site for recommendations for affected competencies.

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