Both Microsoft Dynamics CRM and Microsoft Dynamics CRM Online are designated as Leaders in the Sales Force Automation industry per the latest Gartner Magic Quadrant for SFA report.
Microsoft is pleased with this ranking and pleased with the analysts’ validation of the strong momentum and increasing enterprise credibility of Microsoft Dynamics CRM Online. As the report indicates, customers are choosing Microsoft Dynamics CRM for its low TCO, the ability to leverage the powerful Microsoft technology stack including BI, Outlook and SharePoint, and its flexible hybrid deployment model.
Microsoft’s vision is to provide a CRM solution that delivers an unbeatable combination of best-in-class usability, process excellence and agility. With the upcoming Microsoft Dynamics CRM 2013 release, complemented with the Yammer, Netbreeze and Marketing Pilot integration and the “Leo” release, Microsoft is confident that we will move forward even further on the next iterations of this report very quickly and, more importantly, deliver continued unparalleled value to our customers.