Microsoft Dynamics CRM Brings Customers a Reimagined User Experience

Please take some time to bring yourself up to speed on the latest announcements related to the next service update for Microsoft Dynamics CRM Online. As stated in the press release…

REDMOND, Wash. — Nov. 1, 2012 — Microsoft Corp. today announced that its next service update for Microsoft Dynamics CRM Online will be released in December 2012. This new service update comes on the heels of continued success that the Microsoft Dynamics CRM business is experiencing in the market, as it completes its 33rd consecutive quarter (as of FY13 Q1) of double-digit revenue growth and closes the gap on its 3 millionth seat.

“This release, the first in a planned set of rapid innovation, puts us in a position to redefine user experiences for business professionals,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM. “We’ve reimagined the business process and infused new communication and collaboration capabilities powered by Skype and Yammer. We continue to help sales and customer service professionals drive new levels of productivity on the browser of their choice, and across a wide range of devices.”

New functionality and enhancements includes:

· Enriched business process definitions and reimagined user experiences

· New enterprise social collaboration and communication strength

· Expanding browser and device strategy with support for Windows 8 and Apple iOS

· New Extensibility options and Expanded support for compliance standards

· Stepping forward in the marketing automation space

More definitive information on the new capabilities in the December 2012 service update is provided in the release preview guide, which can be downloaded at The Microsoft Dynamics CRM team can be followed on Twitter at @MSDynamicsCRM and by using the hashtag #MSDYNCRM.

Access the complete press release on the Microsoft News Center.

Find additional guidance on the CRM Connection blog.


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