New Online Form Experience for Submitting Operations Service Requests


The Microsoft Dynamics Operations team shares this important update today.

A new and improved online service request submission form launched in May to improve the experience for partners needing MBS Operations assistance. The form has been completely redesigned so it is more intuitive and much simpler to use. Based on your input, options have been updated to define your request, specify if there is a particular customer associated with the request, attach pertinent files and track the request through message options.

Plus now you will have the visibility to view case history for service requests as well as chat cases. The updated form will provide a simple method for MBS partners in all countries to submit queries and for the service request processes to now be aligned globally.

For more information, please visit PartnerSource.

–Kevin

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