Americas Operations Center Partner Operational Handbook & Quick Contact Sheet

With the Microsoft fiscal calendar now in Q4, please ensure your organization is well versed on the Microsoft Dynamics operational guidelines and procedures.

The Operational Guidelines provide Microsoft Dynamics partners in the United States, Canada and Latin American regions with fast and easy access to detailed information about policies, procedures and guidelines related to the operational support and services available through the Americas Operations Center (AOC).

This handbook offers:

  • An overview of AOC including its license and business operations model, partner contracts, and partner and customer online portals
  • Details on pricing, placing an order and Credit & Collections
  • Information on partner support and partner programs

AOC Quick Contact Sheet

Fast and Easy Reference for Top AOC Resources and Contact Information

In order to provide a one-stop location for partners to quickly and easily find operations resources and contacts, the Americas Operation Center (AOC) has created a Quick Contact Sheet for your convenience. The Contact sheet includes the most important links and contact information for your fast and easy reference.

Let the Operations team know if you find the Operational Guidelines and/or Contact Sheet useful. If you have comments or suggestions regarding these resources, please send your feedback to As always, you can also contact operation to get your operational questions answered quickly via Chat Now.


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