Attend an upcoming web seminar on May 3, 2011 from 8:30 – 9:30am PST to discuss the new Microsoft Dynamics Partner Service Plans which go into effect starting July 1, 2011.
Learn how to take advantage of the power you have with the new plans when using your Partner Advisory Hours (PAH) and Services Account Manager (SAM) hours. Realize the value of your new plan by understanding how 24×7 and Severity Response Times (SRT) will assist you when submitting support requests. Additionally, gain a better understanding of the difference between break-fix incidents and advisory services and learn when to use the appropriate benefit.
Register for this event through the Partner Learning Center.