Preparing for Microsoft SQL Server 2012 and Microsoft Dynamics GP

With the upcoming release of Microsoft SQL Server 2012 or ‘Denali’ many of you are looking ahead to upgrading your SQL Server.  In preparation for that upgrade you’ll want to take into account which Microsoft Dynamics GP application and versions will be compatible with this new release.For this purpose we’ve just published a Hot Topic…

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New and Updated Knowledge Base (KB) articles

Our support engineers have been busy writing new Knowledge Base articles, or made some great updates to existing KB articles.  Check out some of the new or updated articles below: KB 850201: Guidelines that Microsoft support professionals use to determine when a support case becomes a consulting engagement for Report Writer, Word Templates,SmartList Builder, SQL scripts,…


Top SmartList Builder Question at Convergence

I have been at Convergence all week and getting a lot of great questions on all of the Builder tools.  If have been in Houston with us, thank you for all the great feedback. The top question by far has been “Can I do a Multi-company Summary SmartList?” The answer is Yes!   To create a Mutli-company Summary…


Come Visit Microsoft Dynamics GP Technical Support at Convergence 2012

Hey Everyone, We are less than a week away from Convergence 2012 in Houston and I’m so excited!!! Please stop by and visit us at the Technical Support Desk at Convergence 2012 in Houston. The Technical Support Desk will be “in” the Expo this year so lots of visibility, there is no excuse that you cannot…


Error message when printing or emailing multiple Word Templates

The support teams have recently seen several Word Template cases where users are getting the errors similar to the following: “The File POP Purchase Order Blank Form~16.docx cannot be opened because there are problems with the contents” “Word found unreadable content in “POP Purchase Order Blank Form~16.docx” These errors typically populate when printing or emailing…


Are you ready for new features and functionality in Microsoft Dynamics GP? It is time to start planning your upgrade!

Year end is now over and it is time to start thinking about planning the upgrade for Microsoft Dynamics GP!  New features and functionality are waiting for you in the current release of Microsoft Dynamics GP 2010 and more exciting capabilities are right around the corner with a brand new release available at the end…

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Security Configuration for Business Portal Dashboards and External Lists

Business Portal for Microsoft Dynamics GP 2010 R2 has some dashboard and list pages that retrieve data using Microsoft Dynamics GP Web Services and Business Connectivity Services. Dashboard and list pages bring together groupings of information to help people perform their jobs effectively.While page security for dashboard pages works the same as for all other…

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Number of results columns doesn’t match table definition errors in Personal Data Keeper

Hi everyone, If you are using Personal Data Keeper (PDK) you have probably seen a Get/Change message whose More Info button displays the error “Number of results columns doesnt match table definition.”  There are a number of errors that can cause that More Info message such as: A get/change operation on table ‘UPR_MSTR_Tax_Info failed accessing…