April 2010 edition of the CRM Statement of Direction

The April 2010 edition of the Microsoft Dynamics CRM Statement of Direction (SoD) white paper is now available. This document outlines the future direction of Microsoft Dynamics CRM through to the next major release, codenamed Microsoft Dynamics CRM “5” which is targeted for release in the second half of 2010. Customer Link: https://mbs.microsoft.com/customersource/documentation/whitepapers/MSD_CRM4StatementOfDirection.htm Partner Link:…

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New innovations with CRM Online

  Press release 1 – May 2010 Service Update: Expanded language support for Microsoft Dynamics CRM Online. The May 2010 service update is the first wave for moving Microsoft Dynamics CRM Online into international markets with multilingual capabilities for North American customers who have departments or teams with French, Spanish or Brazilian Portuguese language requirements….

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Microsoft Dynamics CRM Online for Nonprofits and NGOs

  The solution provides out-of-the-box constituent relationship management functionality as well as customizations for donation and pledge management, basic membership management, basic volunteer tracking, campaign management, dashboard reports, and support for online payment solutions. Pricing for Microsoft Dynamics CRM Online for qualifying nonprofits and NGOs is $9.99 per user, per month (available only in the…

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Microsoft Releases Technical Preview of Next Generation of Microsoft Dynamics CRM

Today is a major milestone in the development of the next generation of Microsoft Dynamics CRM, code named “CRM5” as we are pleased to announce the availability of the Community Technical Preview 3 (CTP3) for this release.  This CTP is primarily aimed at software developers and more than 400 of our partners are engaged in…

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CRM Online Client Side Agent – Twitter Agent

  One of the advantages of cloud based computing is that you don’t have to manage the hardware and software of the system. Unfortunately , a disadvantage is that you don’t have complete access to the server. In the blog, I’ll describe what I call a client side agent (csa). A CSA allows  you to…

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Flexibility in purchasing CRM Online – Now available thru Volume Licensing (Enterprise Agreements)

  In addition to purchasing Microsoft Dynamics CRM Online via Credit Card or Invoicing, Microsoft Dynamics CRM Online is also now available through Volume Licensing — Enterprise Agreement and Campus / School Agreement only to customers in North America (USA and Canada only). The following licenses are available for purchase through volume licensing: · Dynamics…

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A World Without Choice, Part 2

“Technology must be able to adapt to unique business processes and changing strategies. Organizations that invest in flexible, proven CRM solutions will position themselves for success both today and tomorrow.”  – Rebecca Wetteman, vice president, Nucleus Research As the saying goes, the only constant is change.  Fundamentally, Microsoft believes that as business conditions change, software…

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A World Without Choice, Part 1

A world without choice, for some organizations, would be more reality than fiction.    While many organizations have made CRM investments with other vendors because they were led to believe that they were “cheaper,” these same organizations are learning first-hand about the tradeoffs with those purchases.  Interface restrictions.  Deployment restrictions.  Integration restrictions.  And extreme pricing or…

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Microsoft Dynamics CRM Online Delivers the November 2009 Service Update

                        With the November 2009 Service Update, we are offering even more value in a Microsoft Dynamics CRM Online subscription. Take a look at all the increased business benefits that the Service Update provides: Get Instant Online Access: Start a free trial of Microsoft…

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