Take a dip into Social CRM–the water’s warm

As a Social CRM hobbyist I’ve been riding the SCRM wave from mere watching from the periphery to participating in moving Microsoft CRM v.next into the SCRM future.  If you are also interested in riding the wave, here are some steps to help you get started, as well as some of my favorite resources. Step…


Calculations Using Workflow

  I’d never thought about using Workflows for doing calculations until a friend of mine in the CRM community, Shilpa Sinha, mentioned it.  Shilpa is in our Partner Technical Consultancy group.  Here’s here post on this topic. http://blogs.msdn.com/b/shilpascrm/archive/2010/09/13/calculations-using-workflow.aspx  While many already use jscript to perform calculations on a form, there are advantages to using workflow. …

What’s new in Microsoft Dynamics CRM 2011 Online?

The resource center has been updated with a What’s New article for CRM Online.  Enjoy! http://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/whatsNewCRM5.aspx Oh, and did you sign up for beta yet?  www.crm2011beta.com ~Laura


Microsoft Releases Global Beta of Next-Generation CRM Product

Discover the Power of Productivity with the new Microsoft Dynamics CRM 2011 beta release for cloud-based and on-premises deployments. http://www.crm2011beta.com Press release: http://www.microsoft.com/Presspass/press/2010/sep10/09-09MSCRM2011BetaPR.mspx


Have you signed up for the CRM 2011 Partner Global Readiness Tour?

*Thanks to Twitter feedback, this post is edited to include all GLOBAL cities in the GLOBAL Readiness Tour.  🙂 In case you missed it, the CRM 2011 Global Readiness Tour  schedule is posted and includes the fair cities of (all in the year 2010): United States Sept 8 – Reston, VA Sept 14 – Irvine,…


Microsoft Dynamics CRM Named a Leader by Two Independent Research Firms

Microsoft Dynamics CRM has garnered recognition as a Leader from two leading independent research firms, Gartner Inc. and Forrester Research Inc. Forrester acknowledged Microsoft Dynamics CRM for offering a flexible customer service solution, earning a Leader position in The Forrester Wave™: CRM Suites Customer Service Solutions, Q3, 2010 (July 2010) report, while Gartner placed it…


xRM Showcase Challenge Results

The xRM Showcase Challenge is over!  Thank you, CRM community, for your participation and votes.  And the winners are… 1st Place with 469 Votes: CIT MiFID – Compliant Client Registration Process for Asset Management Firms submitted by Columbus IT Norway 2nd Place with 387 Votes: GrapeCity Telemarketing Add-On for Microsoft Dynamics 4.0 submitted by GrapeCity…


Getting Started with Your CRM Online Trial – Minimize the Noise

When you first explore a trial of CRM Online, there are so many different areas of navigation and features that make it difficult to get started both from an administrator point of view as well as from the perspective of a business user in sales, marketing or service. For the average power user/system administrator, there…


Live from WPC pt. 1

There’s a lot of excitement around CRM at WPC (Worldwide Partner Conference) this year.  I’m blogging live from Brad Wilson’s session on Next Generation Business Applications in the Cloud.  For those that don’t know, Brad is the General Manager for the Dynamics CRM Product Marketing Group. Here’s a quick rundown on some of the announcements……