Upgrading to Microsoft Dynamics CRM 2013? Here’s what you need to know if you are using Connector for Microsoft Dynamics

If you are scheduled to be upgraded to Microsoft Dynamics CRM 2013 online or are planning on upgrading your on-premises deployments once the upgrade is available there are a few things to take note of if you are using Connector for Microsoft Dynamics.

Supported Microsoft Dynamics CRM solution

  • Only version 1.0.1603.3 of the Connector solution is supported in Microsoft Dynamics CRM 2013
    • This means that if you are using a prior version of the solution you will need to upgrade to the latest one to ensure your integration continues to work.
    • This version of the solution has been shipping since version 2.1 of Connector for Microsoft Dynamics
    • The currently shipping version of Connector for Microsoft Dynamics for all Microsoft Dynamics ERPs also includes this version of the Microsoft Dynamics CRM solution
  • If you need to upgrade your version of the CRM solution it is recommended that you also upgrade to the latest version of Connector for Microsoft Dynamics
    • The instructions for upgrading to this version are included in the user guide for each Microsoft Dynamics ERP

Changes in Microsoft Dynamics CRM client forms navigation

  • Once you have been upgraded to Microsoft Dynamics CRM 2013 and you have the proper Connector for Microsoft Dynamics solution version in place you will notice that the "Submit" button for the Contact and Account entities is now available under the "..." option on those entities' action menu
  • Much of the required data for the Account and Contact entities to be integrated successfully has been moved to the "Information" form for those entities, so you will most likely want to switch to this view for those entities when creating new instances of those entities

The Connector for Microsoft Dynamics team is committed to supporting Microsoft Dynamics CRM 2013 once it is released and we have been testing our core scenarios against the upcoming release and continue to do so.  Once we have completed our full test pass against the RTW version of Microsoft Dynamics CRM 2013 we will post a notification to this blog.

Comments (10)
  1. Matthew Webb says:


    We have customers that are planning CRM 2013 deployments and would like to use the NAV connector to integrate CRM and NAV data.

    Would this support new integrations where the adaptors have not yet been configured or is it just supporting current integrations which are planning upgrades?


  2. thehetz says:

    @Matthew Webb – New integrations *should* be supported.  We are currently testing our full scenarios against the latest versions available to us internally of Microsoft Dynamics CRM 2013.  Once that product has hit RTW we will do a final round of testing an post an official announcement to this blog regarding our compatibility with it and Connector for Microsoft Dynamics.  New integrations, using the latest version of Connector, will use the latest version of our Dynamics Solution so by default you should not encounter any issues with solution compatibility.

  3. Tom says:


       I know I can upgrade CRM 4 to 2011 and then 2013 but is possible to upgrade it without 2011 step?

  4. thehetz says:

    @Tom – I think that this question would be answered better if posted on in the CRM community.  That community can be found here:community.dynamics.com/…/default.aspx

  5. Iqbal says:


    We have CRM Online 2013, can we integration this with AX on-premise through connector?

  6. thehetz says:

    @lqbal – yes the current version of Connector supports integrations from AX 2009 and 2012 to CRM 2013.

  7. Iqbal says:

    Thanks for quick reply and confirming that AX can connect to CRM 2013. Does this connectivity also works if AX is on-premise while CRM is on cloud (CRM 2013 Online)?

  8. I have this same question, is it possible?

    From Iqbal – "Thanks for quick reply and confirming that AX can connect to CRM 2013. Does this connectivity also works if AX is on-premise while CRM is on cloud (CRM 2013 Online)?"

  9. thehetz says:

    @Francisco – yes.  Connector supports all deployments of Microsoft Dynamics CRM integrating to AX on-premises.

  10. Jack D says:

    There is no duplicate check in CRM 2013, how is duplicates avoided when there are existing data in both systems ??

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