Office 2003 component issues with some localized clients

  • Article

Issue:

If you install the Office 2003 suite to your computer by using a custom transform, and then you install the Office 2003 SP3 update, in some instances, Office 2003 suite programs are set to Not Installed. Additionally, you may experience one or more of the symptoms outlined in the article listed below.

Here’s what the Add/Remove dialog reports in these situations:

 image

So how does this affect Duet?  When the Duet installer runs, it checks the list of required office components before it installs the Duet components.  When a machine is in this state, it appears to the installer that some of the required components are not present on the machine, and the Duet install fails.

Resolution:

This is a known issue for seven languages:

  • Dutch
  • French
  • Italian
  • German
  • Portuguese (Brazil)
  • Spanish
  • Swedish

These issues do not affect the English version of Office 2003 or other language versions of Office 2003.

To resolve this, you will have to install the critical update from this update:

KB943452 Critical update for Office 2003

Additional information:

In some cases it's required to run a repair on your Office product after you applied the patch to restore the intended feature installation states.

If that's the case you can start with a repair command like:

msiexec /i <{ProductCode} ADDDEFAULT=ALL /qb

The ProductCode referenced above can be found from the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

There will be a {alphanumeric numbers}  highlight each one and on the right side there will be DisplayName to tell you which product.  Once you find the Office version on these machines, then in the UninstallString key, there will be msiexec /x {ProductCode} we need the productcode and the French brackets and dashes.  Just take that {ProductCode} and insert it where the {ProductCode} is in the above command line.