How do I change my Duet metadata server location?

When the Duet Client is installed, one of the setup options is to ask where the medataservice is located.  An admin typically puts in a link like this: https://192.168.2.25:8081/ However, if for some reason the admin changes the Duet Server to a different name or IP address, this needs to be updated.  To do that,…

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Exchange Client Extensions and Duet

Exchange Client Extensions are used in Outlook to extend the functionality of Outlook.  A developer can add buttons to a toolbar or things like that to do additional operations in Outlook.  However, the recommended way to extend the functionality of Outlook is to use a COM Add-in.  If you are a developer and can’t implement…

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How do I get rid of this error?

On a Duet client, an error message may appear when attempting to compose a new email.  Here is the pop-up error that is displayed: Typically, users will not see this unless they have enabled an advanced option in Outlook.  That option can be found in Tools|Options|Other Tab and then click Advanced Options.  In that dialog,…

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How to check for multiple OBAControlMessages folders

During deployment, Duet creates a hidden folder named “OBAControlMessages” in the user’s Mailbox on the Exchange Server. If Outlook is configured for Cached mode, a Send\Receive will need to be performed to synchronize this folder (and the items it contains) to Outlook’s offline store (.ost). The OBAControlMessages folder contains 3 items by default: “OBA SDSBackup”…

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Welcome to the Duet Support Blog!

Today we launched the Microsoft Duet Support Blog with a focus on supporting, deploying, and managing Microsoft Duet. This blog will host the ideas and insight from the Microsoft Duet Support team and discus common support issues and troubleshooting tips.  If you don’t know what Duet is, or want to know more, check out the…

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