Duet Client Installation Fails Due to .NET Installation/Upgrade Failure

Problem: Attempting to install the Duet Client results in the following .NET installation Error in the %temp%\dd_dotnetfx20error.txt log file “Error: Installation failed for component Microsoft .NET Framework 2.0a. MSI returned error code 1603”   Cause: The .NET framework installation has gotten into an unmanageable state (e.g. can’t be upgraded, repaired and/or uninstalled)   Resolution: You…

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The order of Duet buttons on Outlook items may change after applying updates

If you have multiple Duet scenarios installed that each add buttons to the same item in Outlook, the order in which the Duet buttons appear on the Outlook items may change after installing Duet updates. For example, both the Time Reporting (TIMA) and Leave Management (LEMA) scenarios add buttons to Appointment items in Outlook and…

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TIMA: 15 min Time Reporting only tracked as 5 min

I recently worked on an issue where a customer was using TIMA and trying to record an appointment with a 15 min duration but it would end up getting tracked as 5 mins. After doing some testing on the machine I realized that the behavior was that the number 1 was dropped if it was…

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Duet install of SQL Express fails if MSXML 6 Service Pack 2 (KB954459) is installed

Duet installation may fail if MSXML 6 Service Pack 2 (KB954459) is already installed. For a silent Duet install you should see an exit code of 2 in the setup log which maps to SQLINSTALLFAILURE and indicates that Duet was not able to install SQL Server 2005 Express Edition. If you try to install manually…

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Duet is not supported on a computer that has Exchange System Manager (ESM) installed

Duet uses Extended MAPI for some functionality and therefore requires that the computer be in a supported MAPI configuration. Having Exchange System Manager (ESM) installed on an Outlook client is not a supported configuration and generally results in MAPI call failures. Microsoft does not support installing Exchange Server components and Outlook on the same computer…

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Duet 1.5 SP3 install issues and considerations

The goal of this post is to provide a quick list of the important Duet 1.5 SP3 installation issues that need to be understood when planning for a production rollout. Troubleshooting Duet client install errors Duet Upgrade 1.5 SP2 to SP3 fails on non English clients Duet 1.5 SP3 – Users may be prompted to…

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Duet 1.5 SP3 – Users may be prompted to select an Outlook profile even if the Profile Selection policy has been set

Duet provides a group policy setting named "Use Outlook settings for profile selection", which is designed to automatically select the default Outlook profile during Duet deployment if more than one profile exists. Duet deployment occurs the first time the Duet Utility runs after Duet has been installed on a machine. This policy setting sets the…

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Duet Upgrade 1.5 SP2 to SP3 fails on non English clients

The Problem When upgrading from Duet 1.5 SP2 to SP3.  The client executing the setup process fails with error message "Duet setup completed with error.  Error Code – -1." during the step of "Uninstalling previous versions of Duet".                                                                      The installation runs correctly on other non-English clients when SP2 is uninstalled prior to the SP3 reinstallation…

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Troubleshooting Duet client install errors

When attempting to install the Duet client to user in an automated fashion, the install may fail with an error.  The error may seem cryptic, but we have a document on TechNet that can help explain what piece may have failed.  For instance here is a excerpt from a setup log that failed:   9/24/2009…

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