Simon’s (a SQL Server MVP) recent blog post prompted me to write this posting. Simon raises the issue that many of the items submitted to MS Connect aren’t really bugs but are rather requests for help. These requests would be better served if they were posted to the SQL Server forum on MSDN. I couldn’t agree more. Having lived on the “otherside” of Connect for the better part of 3 and a half years (note it hasn’t always been “Connect”) I see a fair percentage of customer “bugs” come in that are really more suited to a forum posting.
The advantage of posting to the forum is access to a larger set of people to help you, including our rocking MVPs. Chances are your issue will be resolved far quicker with the forum route.