Script Browser and Script Analyzer

Microsoft has just released two new resources to ease IT Pros’ lives. · Script Browser – IT Pros can search, download and manage 9000+ TechNet automation script samples covering almost all Microsoft IT products from within their scripting environment.  Script Browser even supports offline search so users can download all interesting scripts and search them…


InvalidCastException after applying MS14-009

Note that in some situations after applying security bulletin MS14-009, your application that uses .NET and COM interop may experience an InvalidCastException. If so you could be running into the issue described here – HTH Doug


Background Transfer API chalk and talk

On February 26th, 6pm – 8pm GMT (10am – 12pm PST) members of our Windows Store apps developer support team will deliver an online chalk and talk about how to use and debug the Background Transfer API. “ WHAT: How to use and debug Background Transfer API issues WHEN: February 26th, 2014. 10am-12pm PST WHERE:…


Want to work in the UK for Microsoft Global Business Support?

Microsoft’s Global Business Support (GBS) group is part of our Customer Service and Support team which in turn is part of our worldwide Services Organisation. In the UK we are growing rapidly and have the following positions available at the moment.  In general we have two distinct roles – Reactive Support Engineering Roles – these…


Top Solutions from Microsoft Support

We have a great new resource available for you called the Top Support Solutions blog with curated content from Microsoft’s support teams around the world, bringing you their expertise and guidance on the top issues we see our customers facing and how to solve them. HTH Doug


BizTalk, SQL and other webcasts from the Microsoft MEA Services team

The Microsoft Services team in our Middle East and Africa (MEA) region have put together a series of webcasts focussing on topics such as BizTalk, SQL Server and SharePoint. There have been three so far with the next one on 26th January. Previous ones are available for on demand viewing (except the first one, which…


Windows Store Developer Solutions team blogs and videos

The Windows Store Developer Solutions team is a global team within Microsoft Developer support that provides technical support to Microsoft’s customers developing Windows Store and Phone apps. The team authors and blog series here: and a video series here:  HTH Doug


Hotfix rollup for Windows 7 SP1 and Windows Server 2008 R2 SP1

An important hotfix package has been released: An enterprise hotfix rollup is available for Windows 7 SP1 and Windows Server 2008 R2 SP1 “This article describes a hotfix rollup for Windows 7 Service Pack 1 (SP1)-based and Windows Server 2008 R2 SP1-based computers. This hotfix rollup contains 90 hotfixes that were released after the release…


What to do if you have problems with a Windows Store app

If you or one of the users of a Windows Store app you’ve developed are having problems with the app, a good starting point may be the Apps troubleshooter that is available. If you go to this page: What to do if you have problems with an app you’ll find some useful advice on what…


Malawi 2.0 – Microsoft CSS working to provide clean water

A team of 10 volunteers from Microsoft Customer Service and Support in Europe and North America have just set off for Malawi as the “On the Ground” team of the 2012 Microsoft Customer Service and Support Malawi Citizenship project. The aim of the project is to improve access to clean water for the Malawi population…