What does an escalation engineer do?

My job role is “escalation engineer”. You can hopefully get a flavour of what I do from reading my blog posts but a colleague of mine Nico came across this interesting 10 minute Jobcast by Jeff Dailey, one of my peers in Microsoft US. Cheers Doug



The “time-taken” field in IIS logs can be useful for figuring out whether your web site is performing as well as expected. Starting with IIS6, this value includes the time for the response to be fully received by the client, unlike in previous versions of IIS. Note that in IIS6 this field is not enabled…