What does an escalation engineer do?

My job role is “escalation engineer”. You can hopefully get a flavour of what I do from reading my blog posts but a colleague of mine Nico came across this interesting 10 minute Jobcast by Jeff Dailey, one of my peers in Microsoft US. Cheers Doug



The “time-taken” field in IIS logs can be useful for figuring out whether your web site is performing as well as expected. Starting with IIS6, this value includes the time for the response to be fully received by the client, unlike in previous versions of IIS. Note that in IIS6 this field is not enabled…


Visual Studio 2008 SDK 1.0 and Visual Studio 2008 Shell released

My colleague Phil brought to my attention yet another release following on from the release of Visual Studio 2008 earlier this week. The Visual Studio 2008 SDK 1.0 allows developers to build extensions to the Visual Studio 2008 development environment and the Visual Studio 2008 Shell allows them to develop customised tools hosted in the…



This is a number that is going to become very familiar to me over the coming months and probably years. It’ll join a hall of fame, along with 42, 832, 2032, 288,6018. Why? Is it my ATM pin? My new car registration? No, neither of these. It is in fact the “Revision part” of the…


Installing (and uninstalling) .NET Framework 2.0 SP1

An interesting point about the .NET Framework 2.0 SP1 is that it is both a service pack AND a full install. By that I mean if you already have .NET 2.0 installed then it gets updated. If you haven’t, it doesn’t matter, it gets installed anyway. The “service pack” download (NetFx20SP1_x86.exe) is only a couple…


Visual Studio 2008 Express Editions all available as well

This missed my attention yesterday as they are not hosted off the download site. The Express Editions of the Visual Studio 2008 release are all available for download: http://www.microsoft.com/express/download/ You can either install them individually via the web installer or if you are really hungry for “stuff to install” you can download an ISO image…


.NET Framework 3.5, 3.0 SP1 and 2.0 SP1 available for download

Following the earlier news about Visual Studio 2008 and .NET Framework 3.5 shipping, various .NET Framework updates and releases are now available for download: .NET Framework 3.5 (available as a web install or a downloadable full package).NET Framework 3.0 SP1.NET Framework 2.0 SP1 (available as x86, x64 and IA64 packages) Since my earlier blog post, Scott has blogged…


Visual Studio Team System 2008 Team Suite (90-day Trial) available

A short time ago I blogged about the announcement of the release of Visual Studio 2008 and Microsoft .NET Framework 3.5. If you are looking for something to actually run, the VSTS2008 90-day trial is available for download here. All 3.9Gb of it. Phew! Don’t try that over dial-up or else (apparently) it will take…


Visual Studio 2008 and .NET Framework 3.5 have shipped!

Looks like we may all be needing that training kit I blogged about earlier. Soma has just announced that Visual Studio 2008 and .NET Framework 3.5 shipped! I think we can expect lots more download links to go live in the coming hours and days and plenty more blog traffic too. I recently blogged about…


Visual Studio 2008 and .NET Framework 3.5 Training Kit released

Today we have released the Visual Studio 2008 and .NET Framework 3.5 Training Kit This 123Mb download is packed with 28 PowerPoint presentations, 20 demos and 20 labs. Good stuff DPE team! Cheers Doug