The Expert Problem Solver

The Expert Problem Solver   I’ve spent years watching some of the absolute best problem solvers in action.  These guys/girls never cease to amaze me in their ability to slice and dice a complex problem down to its root cause in the most efficient way possible.  So when I started thinking about what personality traits make them such experts…


Firefighting with Broadswords

Broadsword Techniques Every good problem solver needs a good Broadsword technique in their arsenal.  A Broadsword fix is method that eliminates several potential causes in one fail swoop.  A good example of a Broadsword in the Exchange realm is what we dubbed “The Ninja Trick.”  The Exchange 2000/2003 metabase file is easily corrupted by disk…


Navigating The Conference Call

Tips for Navigating a Technical Conference call 1.       Be polite.  When you join an existing conference call you will be the new person.  Some people on the call may have been on it for hours and are exhausted, while others may be looking for reassurance from you.  Some may even be looking to discredit you…


Troubleshooting 101- Defining the Problem

This is the first in a series of blogs I am developing that will revolve mainly around the art of Troubleshooting.  While these topics will not be limited to Exchange Server, most of the examples I give will be since that is my primary specialty.  Why Troubleshooting? For many IT Professionals and Support Engineers, the…