[Resolved] Azure Lab Services: Users may not be able to create Windows 10 VMs in their labs


We would like to share a root cause analysis for the issue that was resolved last week:

Microsoft Azure team has finished investigating the error "The selected image is not valid for the specified location. Select a different location" when attempting to deploy a Virtual Machine (VM) from a Windows 10 image on Jan 16th, 2019.

During a process of publishing and verifying the new releases of Windows 10 images, the live offers were accidentally removed while cleaning up the test offers. Once the issue was detected, Our Engineering Team went through the process of republishing the Windows 10 images in all regions. That process took several hours as it includes replication and validation.

Our core platform engineers are currently working on an improvement to better detect this issue and avoid it in the future. We are continuously working on improving the platform and apologize for any inconvenience this may have caused to you.

 

Final Update: We would like to inform you that this issue is fixed by the concerned team now. As we learnt, the issue was related to a bug during publishing these images and that republishing them solved the problem. Users should be able to create Win 10 VMs in their labs now.

Please let us know if you are still facing any issues with Win 10 images.

We thank you for your patience.

-Lab Services Team

Update: We would like to inform you that users may not be able to create Windows 10 VMs in their labs due to an ongoing issue in publishing Win 10 images. The concerned team is actively working on republishing the images and should have a fix out soon. We will update the post as soon as the issue is fixed.

We apologize for the inconvenience.

-Lab Services Team.


Comments (5)

  1. dthomps44 says:

    Hi Tanmayee, any idea as to how long it’s going to take to resolve this?

    1. Hello,
      This issue should be fixed now. Please let us know if you are still facing any problems working with Win 10 images.
      Thanks for your patience.

      Tanmayee Kamath

      1. dthomps44 says:

        Hello Tanmayee, all seems fine now, thanks for posting an update.

        regards

        David

  2. Ryan-R says:

    Hi Tanmayee,

    I was wondering if there is an estimated date for Azure Lab Services to come out of preview.

    Thanks,
    Ryan

    1. Hi Ryan,
      We don’t have a concrete date yet. It should be in the first quarter of this year. I will let you know once we have a fixed date.

      Thanks,
      Tanmayee

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