How to Fix a This version of Support Debugging Tool is incompatible Error

This is another issue which can come up every now and then when installing the Support Debugging Tool. The error message below is displayed by the Support Debugging Tool just after logging into Microsoft Dynamics GP: This version of Support Debugging Tool is incompatible with the current version of Microsoft Dynamics GP, please obtain the…

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How to Fix a Setup File is from a later version Error from the Support Debugging Tool

This issue with the Support Debugging Tool has occurred a few times recently after installing the latest version of the Support Debugging Tool. The error message below is displayed by the Support Debugging Tool just after logging into Microsoft Dynamics GP: Setup File is from a later version (##.##.####), please update the version (##.##.####) of…

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Microsoft Dynamics GP Home Page is dependent on Short File Names

I solved an interesting case yesterday and thought I would share the details with you. The partner had installed Microsoft Dynamics GP 2010 R2 on a new Terminal Server and everything was working except the Home Page was not being rendered correctly. The images were missing and showing as Red X’s and the metrics were…

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How to Fix a Write to Setup File Aborted Error from the Support Debugging Tool

This minor issue with the Support Debugging Tool has raised its head a few times, so I thought I would explain what is happening and how to resolve it. The error message below is displayed by the Support Debugging Tool just after logging into Microsoft Dynamics GP:  Write to Setup File Aborted. Saved File version…

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Using Support Debugging Tool Non-Logging Triggers

This is the fourth in a series of articles that are designed to help you understand how the Support Debugging Tool works and how you can leverage its different features. In the past, I have described features without explaining how these features can be used and what the differences between different modes is. With this series…

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Support Debugging Tool Build 16 Hotfix released

It has been a while since Support Debugging Tool Build 16 was released back in January 2012. While I have not been able to invest much time in adding new features to the Support Debugging Tool (SDT), I have been able to fix a few issues which have been reported by the community. So, I felt…

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Understanding the Support Debugging Tool Series

Welcome to a series of articles that are designed to help you understand how the Support Debugging Tool works and how you can leverage its different features. In the past, I have described features without explaining how these features can be used and what the differences between different modes is. With this series I hope to…

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Controlling Support Debugging Tool Automatic Debugger Mode

This is the third in a series of articles that are designed to help you understand how the Support Debugging Tool works and how you can leverage its different features. In the past, I have described features without explaining how these features can be used and what the differences between different modes is. With this…

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Controlling Support Debugging Tool Manual Logging Mode

This is the second in a series of articles that are designed to help you understand how the Support Debugging Tool works and how you can leverage its different features. In the past, I have described features without explaining how these features can be used and what the differences between different modes is. With this…

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Understanding Support Debugging Tool Logging Modes

This is the first in a series of articles that are designed to help you understand how the Support Debugging Tool works and how you can leverage its different features. In the past, I have described features without explaining how these features can be used and what the differences between different modes is. With this…

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The Dynamics GP Blogster works with Report Writer and the Support Debugging Tool

My great friend Mariano Gomez, The Dynamics GP Blogster, has been busy recently creating some fantastic step by step posts on customising reports using Report Writer. His first post shows a method to get the Customer Item User Defined fields showing on the SOP Invoice. Mariano discusses the more traditional methods of using Table Relationships…

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Microsoft Dynamics Knowledge Base Articles available from Microsoft Support

I have been meaning to post something about this for a while and am finally getting around to it. You know how Knowledge Base (KB) Articles (previously known as Tech Knowledge) are behind the PartnerSource/CustomerSource firewall meaning that you need a PartnerSource or CustomerSource login to be able to view them?  And you know how…

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How to configure SQL Profile Tracing using the Support Debugging Tool

Following the release of Build 16 of the Support Debugging Tool, I want to take you through how to configure the SQL Profile Tracing functionality so you can gain the benefits of this awesome feature. The Support Debugging Tool has always been able to capture a DEXSQL.LOG of the communication between the Dynamics GP Application…

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Support Debugging Tool Build 16 released

A week into the New Year and no posts…. what’s happening? Read on to understand where all my spare time has been going…. After over four months of development, testing and documentation, I am thrilled to announce that build 16 of the Support Debugging Tool is now available for download from PartnerSource. This build has…

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The Importance of Selecting the Correct Extender Key Fields

I have had a couple of recent cases which highlighted the importance of selecting the correct Key fields when creating Extender objects. Both of the cases involved adding additional user defined fields to an existing Microsoft Dynamics GP window using an Extender Window Object. In both cases, the incorrect fields were selected in the Key…

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How to display more than 80 characters of an Extender Long String field in reports using the Support Debugging Tool

Here is another support case that was resolved simply and quickly using the Support Debugging Tool. The customer was using Extender to add an additional comment to the inventory stock transfer transaction. They created an Extender ID “ST_COMMENTS” and used the Long String field type in Extender which is a 255 character string. This worked…

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21 Reasons why every workstation should have the Support Debugging Tool installed

As I perform my role in the Asia Pacific Microsoft Dynamics GP support team I am finding that more and more sites already have the Support Debugging Tool for Microsoft Dynamics GP installed. This makes my job much easier as there are many features of the tool that help a support engineer diagnose and resolve technical…

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The Creation of the Support Debugging Tool

If you have seen me present on the Support Debugging Tool for Microsoft Dynamics GP, you know that I usually give a brief overview of why the tool was created. After a chat with my co-presenter, Mariano Gomez, The Dynamics GP Blogster, I decided that it would be worth explaining a bit more about the support…

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Using the Support Debugging Tool with Real Life Examples

You know that I love the Support Debugging Tool and think that it is a wonderful tool to help administer and support your Microsoft Dynamics GP systems. Well, as the creator of the tool, I will admit that I am just a little biased. But, it is really cool and exciting for me when I see…

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Support Debugging Tool Build 15 update released

As mentioned in the post, Support Debugging Tool Build 15 released, the Support Debugging Tool for Microsoft Dynamics GP build 15 was released at the end of June with a build labelled as Last Modified: 28-Jun-2011. This post is to announce that an updated Build 15 labelled as Last Modified: 22-Jul-2011 has been released for Microsoft Dynamics…

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