Support Debugging Tool Build 19 released

It is time to release a new build of the Support Debugging Tool for Microsoft Dynamics GP for versions 10.0, GP 2010 (v11.0) and GP 2013 (v12.0). Build 19 primarily improves support for Microsoft Dynamics GP 2013 R2 as well as including some fixes and enhancements to existing features. It also adds a couple of new features. Note: Build…

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How to Fix a Setup File is from a later version Error from the Support Debugging Tool when doing a Test Upgrade

This post revisits the issue previously discussed in the blog post:  How to Fix a Setup File is from a later version Error from the Support Debugging Tool. The issue is that you receive the error message below from the Support Debugging Tool just after logging into Microsoft Dynamics GP: Setup File is from a…

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After restarting SQL Server, only ‘sa’ user can log into Microsoft Dynamics GP

Last week, I resolved a rather bizarre case for a customer. The Situation Each time the customer’s SQL Server was restarted for whatever reason, only the ‘sa’ user was able to log into Microsoft Dynamics GP.  Once the ‘sa’ user had logged into Microsoft Dynamics GP at least once, then all the other “normal” users could…

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Support Debugging Tool Build 18 hotfix released

It had to happen. On my last day of work before going on leave, a bug was discovered in Build 18 of the Support Debugging Tool for Microsoft Dynamics GP. So I am releasing a Build 18 hotfix for versions 10.0, GP 2010 (v11.0) and GP 2013 (v12.0), the hotfix build is dated as Last Modified: 23-May-2014. The issue…

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Currency ID missing in the Currency Translation Default Exchange Table ID’s section of the Multicurrency Setup window

Hi, my name is Tracy Steere and I work with David Musgrave on the Microsoft Dynamics GP Asia Pacific support team. A bit about myself, I started working with Dynamics GP as an assistant Accountant in 1997 by October 1997 I had become a Dynamics GP Consultant for a company called TWO inc. in Durban, South…

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Support Debugging Tool Build 18 released

It has been a way too long between releases, but I am finally ready to release Build 18 of the Support Debugging Tool for Microsoft Dynamics GP for versions 10.0, GP 2010 (v11.0) and GP 2013 (v12.0). This build includes fixes and enhancements to existing features as well as a few new features. I still have…

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Dynamics GP Crashes After Installing Addin

One thing we’ve noticed recently is an uptick of cases involving Visual Studio Tools assemblies causing Dynamics GP to crash after being installed. While I don’t think this has anything to do with GP 2013, it does seem to happen on that version.  Perhaps everyone is just going to the new version and thus coincidental….

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Microsoft Dynamics GP 2013 Service Pack 1 updates ABN Lookup Feature

Back in June 2011, we reported that an Australian Business Register update breaks ABN Lookup Feature. Within a couple of weeks, the Australian Business Register (ABR) team did add a URL direction which allowed the ABN (Australian Business Number) Lookup via a web browser to continue working. What this highlighted was that the method of using…

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Final Reminder: Support Debugging Tool on GPUG System Administrators Special Interest Group Webinar today

This is just a quick reminder that today (tonight Perth Time), I will be presenting the Support Debugging Tool (SDT) with John Lowther, MVP for this month’s webinar for the System Administration GPUG (Dynamics GP User Group) Special Interest Group (SIG). Looking forward to demonstrating how the SDT can simplify the administration of your Microsoft Dynamics GP system. There are…

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SmartList not working properly, Search window does not display correctly

Yesterday, I had a support case come in where the customer was complaining that SmartList was not working properly and that the Search window was not being displayed correctly. The Problem During a screen sharing session with the customer, they explained that when they first opened SmartList and then the Search window it would say…

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SDT on GPUG SIG: Sys Admin

Yes, that is correct. The Support Debugging Tool (SDT) will be the topic of this month’s webinar for the System Administration GPUG (Dynamics GP User Group) Special Interest Group (SIG). Kim Peterson and John Lowther asked if I could present a session on the Support Debugging Tool and how it can be used to simplify and speed up the…

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Currency Symbol not showing correctly for Users

I resolved an interesting case the other day and thought I would write this one up on the blog. The Problem The customer reported that for a couple of their users, the currency symbol on the GL Transaction Entry window where not matching the symbols as defined by the Currency ID setup. This issue occurred with…

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Microsoft Dynamics GP 2013 Upgrade Blog Series

Kelly Youells and her support team colleagues on the Dynamics GP Support and Services Blog has created a fantastic new series of posts to help you upgrade. Have a look at the Microsoft Dynamics GP 2013 Upgrade Blog Series. The articles are listed below:  Microsoft Dynamics GP 2013 Upgrade Blog Series Schedule!!   Microsoft Dynamics…

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Web Client Deployment Guide for Microsoft Dynamics GP 2013

The introduction of the Web Client for Microsoft Dynamics GP 2013 produces some challenges for those that are in pre-deployment and deployment roles. There has been some exposure to the various stack technologies with the Business Portal, Workflow, Web Services and eConnect, but none have taken us to the depth that the Web Client does….

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Support Debugging Tool Build 17 hotfix 2 released

Following on from the release of the Support Debugging Tool Build 17 hotfix, I am releasing a hotfix 2 build. It turns out that some of the changes in the way the Support Debugging Tool adds buttons to the Standard Toolbar were still not perfect. We had a few reports that when the SDT dictionary was installed, newly…

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Support Debugging Tool Build 17 hotfix released

Just before I went on leave over Christmas and New Year, I announced the release of the Support Debugging Tool Build 17. Well, as much as I try to ensure that there are not any bugs in the code, I managed to introduce one. So this hotfix build fixes the bug which can cause the two Support Debugging…

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Support Debugging Tool Build 17 released

With the release of Microsoft Dynamics GP 2013, I am pleased to announce the release of Build 17 of the Support Debugging Tool for Microsoft Dynamics GP for versions 10.0, GP 2010 (v11.0) and GP 2013 (v12.0). This build mainly includes fixes and enhancements to existing features as well as changes to support the changes…

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Identifying the cause when Microsoft Dynamics GP crashes with the Support Debugging Tool

A recent support case again highlighted how useful the Support Debugging Tool for Microsoft Dynamics GP can be. This time the customer was having an issue where Microsoft Dynamics GP was crashing while they were working in a specific window. We found out that the customer had a Dexterity based customisation active on that window, and as…

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Mainstream Support for Microsoft Dynamics GP 10.0 Ends

This is just a quick reminder that Mainstream Support for Microsoft Dynamics GP 10.0 is ending today, on the 9th October 2012. Microsoft Dynamics GP 10.0 now enters an Extended Support Period until 10th October 2017. For more information on what this actually means, have a look at Sarah Purdy’s post on the Microsoft Dynamics GP…

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How to Fix a MBS_Grant_IMPERSONATE Error from the Support Debugging Tool

While we are troubleshooting error messages from the Support Debugging Tool, I had another one reported last week. The error message below is displayed by the Support Debugging Tool when setting up the SQL Profile Tracing functionality from the Administrator Settings >> SQL Profile Trace Settings window: An error occurred executing SQL statements: MBS_Grant_IMPERSONATE. GPS…

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