Microsoft Dynamics Knowledge Base Articles available from Microsoft Support


David Meego - Click for blog homepageI have been meaning to post something about this for a while and am finally getting around to it.

You know how Knowledge Base (KB) Articles (previously known as Tech Knowledge) are behind the PartnerSource/CustomerSource firewall meaning that you need a PartnerSource or CustomerSource login to be able to view them?  And you know how there have been "issues" with the search engine for Knowledge Base?

Well, this is no longer a problem.

Knowledge Base articles are now available from the Microsoft Support site which is available to everyone and not behind a firewall or login. This means that the articles are now available to any search engine.

For example: Search for Frequently asked questions role based security in Microsoft Dynamics GP and it will find the article on the Microsoft Support site:

Frequently asked questions about role-based security in Microsoft Dynamics GP 10.0 and Microsoft Dynamics GP 2010 (KB 951229)
http://support.microsoft.com/kb/951229

So when you come across an old style Knowledge Base article (like below), or you know the KB article number you want, you can just change the URL to access the article from Microsoft Support.

https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;951229 Secure Link

You can also use the following link to open the Microsoft Support search with the Dynamics GP product already selected. 

http://support.microsoft.com/search/?spid=641&adv=1

Hope you find this information useful. 

David

Comments (4)

  1. David Musgrave says:

    Posting from Mark Polino at DynamicAccounting.net

    msdynamicsgp.blogspot.com/…/microsoft-dynamics-knowledge-base.html

  2. Sivakumar V says:

    Very helpful, especially the search page. Thanks David.

  3. Jay Lukang says:

    Glad to know that searching for Dynamics GP issues is easier now.  Thanks Dave.

  4. Hila says:

    You are the best human being in the universe and your place in Heaven is Guaranteed!

    (no, it’s not an exaggeration).

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