Introducing New Solution Centers on PartnerSource


David Meego - Click for blog homepageMicrosoft is introducing a set of new Solution Center pages on PartnerSource (global & North America) including individual page for each for the products in the Microsoft Dynamics range (see links below).  Here is the announcement details: 

Microsoft™ is continually improving how we deliver and address our customer and partner support. Now, partners who engage Microsoft technical support for Microsoft Dynamics® products will experience improvements in how we handle support for our partners.

Customer and partner satisfaction is our number one priority within Microsoft.  We have prepared this document to address any questions and concerns Microsoft Dynamics partners and their customers may have.

What exactly is changing? 
Microsoft would like to introduce to you our new Product Solution Centers for each Microsoft Dynamics product line – AX (global & North America), SL, GP, NAV, and CRM. These Product Solution Centers were designed to help you easily find resources and answers. With the introduction of the new Support Home Page, the ‘Utilize the Benefits’ page will be removed. The links on the existing “Utilize the Benefits’ page, which include Knowledgebase, Online Technical Communities, Technical Advisory Services, and Technical Sales Assistance will still be provided on the new Product Solution Centers. Another improvement will be the Get Help Now link you will find in the top right corner to create support incidents. This will be easy to find, consistent on all pages, and will take you directly to the page to create a support incident.

Why should I use this page?
This page will be your one stop shop for finding quick and easy solutions to your issues. Each Solution Center page contains product support news and information, quick links, hot topics, community, most viewed KB articles, hotfixes/update roll-ups/service packs, and documentation.  The pages will be managed by our Microsoft Technical Support teams to ensure they have information that is directly influenced by you and the engineers that listen to your questions every day.

Who to contact if I have questions about these future changes:
For partners, please contact mbsparsv@microsoft.com

Make sure you check out the Microsoft Dynamics GP Solution Center. The link has been added to the Resource Links in the navigation pane of the blog.

Hope you find these new pages use for resources for the future.

David

Comments (2)

  1. David Musgrave says:

    Posting from Kevin at Microsoft Dynamics Partner Community Blog

    blogs.msdn.com/…/new-support-home-page-and-product-solution-centers.aspx

  2. David Musgrave says:

    Posting from Mark Polino at DynamicAccounting.net

    msdynamicsgp.blogspot.com/…/introducing-new-solution-centers-on.html

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