Support Debugging Tool – The wait is over


David MeegoFantastic news for the all the partner consultants and developers in the Dynamics GP community.

The Support Debugging Tool for Microsoft Dynamics GP has now been released on PartnerSource Secure Link for versions 8.0, 9.0 and 10.0.

Just over two years ago I started development on a tool designed to use Dexterity triggers to watch for incorrect data appearing in a table, and then provide Dexterity and SQL logs of the activity leading up to the point when the incorrect data was saved. This tool was able to resolve a year old support case within a few days of being deployed.  That was build 1 of what was then called the MBS Support Debugging Tool.

Since then, the functionality of the tool has been improved and added to and now we have build 9 of the tool. This build has been made available to the partner community, at no charge, for their use in helping to support the Microsoft Dynamics GP application.  You can freely install the tool at your customer’s sites so it is ready and available when needed.  The tool is completely passive once installed unless it is asked to perform actions. If you are a customer and wish install the tool on your system, please discuss obtaining the tool with your partner.

 

Acknowledgments

I would like to take this opportunity to publically thank some of the team that helped make the release of the tool possible. Thanks to my colleagues on the Asia Pacific Microsoft Dynamics GP support team (Allan, Amy, Marian, Rob & Rochelle) for taking up the case load to give me the time to work on the development of the tool; to my previous and current Managers (Brad & Neil) for encouraging me to keep pushing for the tool to be released. 

I would also like to thank a number of my colleagues in Fargo, who helped get the release code and documentation fine tuned.  Special thanks to Scott for taking ownership and driving the process to get the tool released. Thanks to Larry, Bob, Jon and Andrew for their input. To Steve, Scott (again) and Corey for their work on proofing the documentation. To Aaron, Chad and Shane for their encouragement to get the tool released and their feedback on the tools features and functionality.  To Sally for her help getting all the branding and license details sorted.

Finally, thank you to all the beta testers who provided constructive feedback to help make the tool the great utility it has become.

 

Downloads

For downloads, please see the Support Debugging Tool Portal Page:

Support Debugging Tool Portal

 

Support Information 

The Support Debugging Tool is a custom built tool to provide additional capabilities to troubleshoot issues and is not part of the standard Microsoft Dynamics GP released application. Technical support for this tool is not handled via the standard support systems and instead is provided via the public Microsoft Dynamics GP Community Forum. You can use the link below to access the forum:

http://community.dynamics.com/forums/32.aspx

To assist the partners and Microsoft employees who monitor the forum for these questions, please prefix any subject lines with the initials “SDT: “.

 

More Information

For more information, please see the Support Debugging Tool Portal Page:

Support Debugging Tool Portal

 

I hope you find the Support Debugging Tool for Microsoft Dynamics GP as useful and powerful as we in Microsoft Dynamics GP Support have. If you have any questions or suggestions for the tool, please post them on the discussion group as mentioned above.

Please provide feedback on your experiences with the tool as comments on this posting.

David

06-Nov-2008: Added Are you using the Support Debugging Tool? post.

06-May-2009: Added link to the Support Debugging Tool Tag page.

29-Sep-2009: Added link for Installation FAQ post.

10-Mar-2010: Added link for Support Debugging Tool Portal page.

16-May-2013: Updated More Information and Downloads to link to Support Debugging Tool Portal page.

Comments (25)

  1. veeyeskay says:

    Thanks for the post David. This is really an ultimate tool for many developers and debuggers around the world.

    Great job accomplished. 🙂

  2. Fahim Sunesra says:

    Dear David,

    Thank you for Writing this excellent Debugging tool, I was suppirese to see this tool, this makes our life easier.

    Thank you once again

    Regards

    Fahim AmirAli Sunesra  

    Business Consultant (GP)  

  3. David,

    Congrats on getting this approved and released!  I got a chance to see part of your presentation on this tool during the Technical Airlift in May and it is fantastic.

    Victoria

  4. David,

    Congratulations on the culmination of this long dream.

    As a participant in the Beta program I was able to solve a few problems of my own, especially trying to figure out firing events in the Field Service module for some integrating code I am developing. Needless to say, without Support Debugging Tool I would have not been able to figure out that some script events I was expecting would happen in Field Services were not causing my triggers not to fire either.

    In addition, we have all been using it at our workplace to validate and trace our own code with excellent results. The Business Analysts on staff are starting to slowly adopt the tool and are using it to trace saving operations on various Field Services tables, to the point where they are now comfortable with the log files (script.log and profile.log) and the results they are reading.

    Very powerful tool! It would be suicide not to use it when troubleshooting complex third party environments or complex transactional operations.

    MG.-

    Mariano Gomez, MVP

    Maximum Global Business, LLC

    http://www.maximumglobalbusiness.com

  5. After the release of Menus for Visual Studio Tools for Microsoft Dynamics GP 10.0 , my good friend Mariano

  6. This is an updated version of an article I wrote a while back for the Microsoft Dynamics GP community

  7. If you have ever spent time analysing a DEXSQL.LOG file you might have seen a reference to a table column

  8. David Musgrave says:

    Posting from the Microsoft Dynamics GP UK Blog

    http://blogs.msdn.com/ukgp/archive/2008/10/20/support-debugging-tool.aspx

  9. You might say that I am biased. As the developer of the Support Debugging Tool for Microsoft Dynamics

  10. With the change from the optimistic user and class based security model in Microsoft Dynamics GP v9.0

  11. From the Microsoft Dynamics GP Application Level Security Series . In the previous post, How to identify

  12. From the Microsoft Dynamics GP Application Level Security Series . When logging into Microsoft Dynamics

  13. From the Microsoft Dynamics GP Application Level Security Series . When access is denied by the application

  14. Seth Jones says:

    Does this work with 3rd party dictionaries as well?

  15. David Musgrave says:

    Hi Seth

    The Support Debugging Tool is completely multi-dictionary capable. It works for whatever dictionaries are installed.

    David

  16. The Support Debugging Tool for Microsoft Dynamics GP has the ability to create triggers against Functions

  17. The Support Debugging Tool for Microsoft Dynamics GP has the ability to create triggers against Functions

  18. The Support Debugging Tool for Microsoft Dynamics GP has the facility to create non-logging triggers

  19. A new feature to the Support Debugging Tool for Microsoft Dynamics GP build 11 is the support for the

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