Zune Software: Installation failed with error code 0x80070643

Recently I tried to install Zune Software in my PC, encountered installation failed with the error code: 0x80070643 and message “Setup must stop because the required package ‘Zune"’ didn’t install.


Done research and found the following Microsoft support knowledge base article – states that “A required component cannot be installed when you try to install the Zune software”. This issue may occur when software updates that are required by the Zune software are not available when you try to install the Zune software. The following required updates are available from the Microsoft Update website: 

  • The .NET Framework 2.0
  • Microsoft Error Reporting
  • XMLLite
  • Windows Format SDK

To obtain all required updates in one package, follow these steps:

  1. Verify that you have administrative rights to install software.
  2. Make sure that you have sufficient free space to install the Zune software. For more information about system requirements for Zune, visit the following website: http://www.zune.net/products/software/minsystemreqs.htm
  3. Click the Download button on the following page to install the update package:  http://go.microsoft.com/fwlink/?LinkID=104738
  4. In the dialog box that appears, click Run to start the installation process.
  5. The installation should start automatically. If you are prompted, type the name of the folder where the files will be extracted.
  6. When the files are copied to the folder, open the folder, and then double-click Startzune.exe to install the Zune software.


This resolved the issue. Based on the above support KB, you may also receive one of these error messages when trying to install the following products:

  • The Microsoft .NET Framework 2.0
  • Microsoft Windows Media Format 11 runtime
  • Microsoft Error Reporting 2.0
  • XMLLite

Additionally, the installation cannot continue.

Happy troubleshooting!!

Comments (22)
  1. MJ says:

    We tried this method and it didn't work.  We've been trying to get our new WP7 working and have been hung up on the installation of Zune.

  2. JR says:

    I also am having problems getting Zune to install on my Vista 64 machine. I will try the correction outlined above.

  3. JR says:

    I also am having problems getting Zune to install on my Vista 64 machine. I will try the correction outlined above.

  4. JR says:

    I also am having problems getting Zune to install on my Vista 64 machine. I will try the correction outlined above.

  5. Ryan says:

    I've had this problem too which is a bit frustrating because I beleive it's the only way to get music onto my WP7

  6. xjc says:

    I resolved Zune installation 0x80070643 error on my box today, blogged in case helpful to others: jianchun.wordpress.com/…/trouble-shooting-zune-installation-error-0x80070643

  7. xjc says:

    I ran into Zune setup error 0x80070643 on my box and found it was an incorrect AppData registry. Blogged here in case helpful to other people: jianchun.wordpress.com/…/trouble-shooting-zune-installation-error-0x80070643

  8. So says:

    I tried what said above and still can not install

  9. RM says:

    This has been a problem with my WIN7 Pro Machine for over a year

  10. arun says:

    is not installing on my computer an error code in appearing

  11. driss says:

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  12. MIRCEA says:

    CAN'T INSTALL ZUNE….and I have error  0x80070424 and code 643

    Can somebody help me

  13. spleetwarts says:

    The last post worked for me. deleted zune folder from program file and re-install zune again.

  14. Tom says:

    I deleted the 'Zune' folder in my program files and then I tried to install it and it worked! So just try to go to 'Program Files' and then search for 'Zune' and delete 'Zune'. It will probably work

  15. faisal says:

    after i uninstalled zune once cant install again as it says that you've already installed it

    plzz help

  16. sandro says:

    please help me..! i have this problem and can i do this?

  17. yogesh patil says:

    Cannot instol Zune softwear XP 2 way problem instalaton

  18. helena happell says:

    I don't know how to down load Zune on my Nokia lumia 510 I just want to know how to put my CDS on my Nokia lumia 510

  19. jone says:

    I'm trying to install Zune to my phone to download some video,music & photos..i need your help.

  20. jone says:

    I've been  try what is written above but it can't installed

  21. iwilliam says:

    can't find the and still can't install zune

Comments are closed.

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