Plagiarism and Ethics

According to Wikipedia, “plagiarism is the passing off of another person’s work as one’s own, whether deliberate or accidental. Accidental plagiarism is usually the result of poor citation or referencing or of poor preparation or a misunderstanding of plagiarism. Deliberate plagiarism is an attempt to claim another person’s work as one’s own” (Wikipedia: http://en.wikipedia.org/wiki/Plagiarism). Simply…

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The Problem Resolution Framework

Looking to go from the scientific method to something tightly related to the problem resolution in technical support, members of my team in Microsoft and I started to shape what we named Problem Resolution Framework. Based on the scientific method, tt consists of 4 phases:   Each one of these phases or quadrants has specific inputs,…

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