The Impact of Ethics on Decision Making

[Originally written on February 24, 2004] Abstract             In this document I will discuss the impact of ethics on the decision making process. There are moral philosophic factors to take into consideration, and also unconscious behaviors and attitudes that may have implications in the way ethics is used. Having a written code of ethics helps organizations…

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A Problem Resolution Method

[Written on October 25, 2005] When resolving a problem, what is the method a support engineer should use? What method is effectively used for people engaged in troubleshooting? There are many approaches possible, but it is easily agreeable that using a method that is close to the scientific method produces the best results, also allowing…

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The Method in Action

In the previous post I presented some ideas about the use of scientific method in problem resolution. I thought about a situation where it would be applied, and then I remember about an old problem I faced once when I was a support engineer. The claim was that SQL Server had a bug on real…

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A Problem Resolution Method

When resolving a problem, what is the method a support engineer should use? What method is effectively used for people engaged in troubleshooting? There are many approaches possible, but it is easily agreeable that using a method that is close to the scientific method produces the best results, also allowing reproduction for future occurrences of…

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