What is a support incident?

I believe there is no better way to start talking about support than starting by the beginning: the support incident. We can find many definitions in the vast literature about the subject, and I believe there is common sense about it. Generally speaking we can define an incident as an indivisible event that causes a…

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Microsoft Support in Latin America

Hi everyone, My name is Deo Melgaco and I am a Support Team Manager in Microsoft Customer Service and Support. My team delivers support in our platform for enterprise customers in Latin America – Premier and Professional customers. In this blog, I will be talking about support issues in Latin America, , trends, technical information,…

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