Announcing updates in pricing and licensing of Microsoft Dynamics AX 2012 R3

In November, we shared how the upcoming release of Microsoft Dynamics AX 2012 R3 will enable delivery of amazing customer experiences. Microsoft Dynamics AX 2012 R3 is built to help organizations engage with customers on their terms, run simplified operations that exceed customer expectations, and expand into new markets and diversify product portfolios.

As we work on our releases, we actively listen to our partners and customers worldwide to understand what we can do to improve the value of our offerings and the purchasing experience for our customers. Based on this feedback and the added value being delivered to customers, today we are announcing simplifications and adjustments to pricing and licensing for Microsoft Dynamics AX 2012 R3.

We do not include price points in this blog as the cost of the solution is based on each customer’s needs. However, we are well underway in preparing our worldwide field and partners with details on these updates. As we get closer to general availability, our representatives will have access to price lists and will be ready to assist our customers in their purchasing decision.

The widely known and familiar Server + CAL licensing model remains in place. With Microsoft Dynamics AX, there are no complicated and multiple modules to understand, count, license and track, just Server Licenses and CALs for users or devices.

We continue to offer four-tiers of CALs with options to license devices or users. This model has helped organizations choose the functionality that is right for them and we are making minor adjustments based on value and feedback:

  • The Enterprise CAL will continue to provide full access to all functionality. We are reducing the price of the Enterprise CAL based on customer and partner feedback.
  • The Functional CAL will see a significant expansion in value with new role-based capabilities such as marketing manager, environmental manager and quality control manager, among others which were previously only available in the Enterprise CAL. In addition, much of the new warehouse and transportation functionality will be accessed through the Functional CAL. Given the added value, there will be a slight price increase for this CAL.
  • The Task CAL will also see an expansion in use rights with approval of invoices and approval of all time and expenses. We will also add rights to operate a warehouse device as well as some administrative functional roles. There is no price change for this CAL.
  • The Self-Serve CAL will remain the same in use rights and price.

The Server License will see a significant new set of capabilities added within retail, master data management, warehouse management, transportation management and enhanced Microsoft Dynamics Lifecycle Services. With this improved value, we will be reflecting an increase in the price of the Server License.

In summary, we are maintaining the familiar and flexible Server-CAL licensing model for Microsoft Dynamics AX, with no multiple modules to understand and license separately. We are introducing more value and functionality and making adjustments based on customer and partner feedback. All of this while keeping changes to a minimum.

Thank you to our partners and customers for their input into this process and we look forward to your continued thoughts and feedback.

/Paco Contreras

Director of Business Planning, Pricing and Licensing

Microsoft Business Solutions

Comments (15)
  1. Wade Gafford says:

    There is a major need for the licensing model to clarify the indirect software access concept that is in the licensing EULA

    • “You must acquire and assign a CAL to each device or user that accesses your instances of the server software directly or indirectly.”

    This is an issue with integrations with any other software, including importing of files for something as simple as a payroll file from ADP, integrations of Dynamics CRM, and integrations to a company's other operating applications.

    For the licensing to remain competitive, I believe there needs to be a specific type of license for software that integrates to Dynamics AX.

  2. Sunny says:

    could you please throw some light on below situation.

    Customer has 100 functional users and want to convert them task user licenses. Is it possible? I've seen the scenario on step-ups in the licensing guide but this one seems a license exchange. please suggest.

  3. Jaci Robbins says:

    Wade, thank you for your feedback.  We will take this information into account as we continue to make enhancements to our pricing and licensing.

  4. Jaci Robbins says:

    We do not have step down functionality available. However, these existing customers will still maintain the flexibility and advanced functionality of the higher level CAL.

  5. Wandee says:

    Microsoft used to issue an excel sheet showing all the Menu items for each type of CAL user. Do you have the same kind of excel sheet for R3?

    The file named is "MicrosoftDynamicsAX2012MenuItemMapping.xlsx"

  6. Jaci Robbins says:

    Wandee, we are currently in the process of updating this file and will have this available closer to the launch date.

  7. Farhan Syed says:

    Hi Jaci Robbins,

    Any updates on the licensing sheet for R3 taking into consideration Wafde's query.

  8. Jaci Robbins says:

    Hi Farhan,

    The Excel spreadsheet will be available soon (sorry for the delay).

    Did you know you can use the License Sizing Estimator tool in Microsoft Dynamics Lifecycle Services to get the same information – and it has been updated for Microsoft Dynamics AX 2012 R3?


  9. Robin S says:

    Can you tell me how much the enterprise license has decreased from $2970?.

  10. Rob says:

    What is a Store Server License in AX ? IS THIS NEW?

  11. Jitendra Singh says:

    Is there any third party addins or modules offered as part of Dynamics AX 2013? Any separate license required for those?

    Any reference or link where we can get additional sector specific customization is offered?

  12. Oommen P Oommen says:


    Just wanted to know if the CRM server component is priced if the customer places an order for both AX 2012 R3 & CRM 2015 at the same time?

  13. Mohamed Ismail says:

    What is the cost of upgrading from AX 2009 to AX 2012 R3


  14. Paul Policarpio says:

    Hi, what are the capabilities of Store Server License in Dynamics R3??

  15. Foqia Khan says:

    Please share price list for SERVER/CAL lisences

Comments are closed.

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