CCF = Operational Improvements

Lawrence is presenting CCF being less of a tactical solution and more the missing piece of the puzzle. Using MSF phases CCF can deliver iterative benefits to transform tactical to strategic in small steps: Execution – Operational improvements with quick and long term win approaches Deployment – Securing deployment and facilitating migration phases Stabilization –…

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Customer Care Framework

I am currently in Singapore doing some training on CCF. I joined Microsoft expecting to do this earlier and but for other engagements would have, so its great now to finally hear more about the framework. CCF is a unique solution, as far as I am concerned, that addresses productivity of customer interacting staff. Although…

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New toys and some business architecture

In addition to upgrading to the new Oakley Thump Pro‘s (finally) I have a couple of new software toys. The first is one that will enable me to folder synchronise – SyncToy v1.4 (now Vista enabled) The second is some new learning I am studying Microsoft Business Architecture (previously Motion): Motion Lite: A Rapid Application of…

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RFID ecosystem Presentation Grabs

Mick has a posting with the presentation (and the code) but here are a few grabs: Microsoft’s publication: The business value of RFID Example uses of RFID today: Vatican Apostolic Library Already, 50,000 volumes in the public reading rooms have been tagged with Texas Instruments’ Tag-it™ 13.56 MHz inlays that are compliant with ISO / IEC…

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MSMQ and SOA Conference RFID

I like queues. I used them first in 1997 for a electronic commerce project in the UK. I created a mini message pump that would read and forward messages in both directions. The service operated on multiple queues in pairs –  kind of like a in and out tray. This week Mick Badran and I were…

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