Dynamics CRM – Troubleshooting Workflows

Another cross-post from the blog of Ritesh Ranjan.  Enjoy! ———————————- Business processes are an integral part of any enterprise software application. A business process can be of two types: automated processes that rely solely on communication among applications based on a set of rules, and interactive processes that also rely on people to initiate and…


CRM Upgrade Best Practices

Updated on 8142013 – I removed the NumThreadsForIndexCreation registry key as there was an update rollup that removed the significance of that registry key and your organization importupgrade will actually fail if you use this NumThreadsForIndexCreation now.  We have this documented in KB 2714807. Sean McNellis, Ryan Anderson and I recorded a podcast (https://aka.ms/tndfbt) last…

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Using Fiddler To Check For Kerberos Auth

Frequently I see customers trying to verify if their Kerberos settings (http://bit.ly/QOEvLF) are truly working or not.  In the past we’ve used tools such as NetMon, Kerbtray, Klist, and others to verify this however, recently I found a very simple way to test if Kerberos auth is working or not using Fiddler – a very…

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Cleaning up CRM Sync Entry tables

UPDATE: DYNAMICS CRM 2011 UPDATE ROLLUP 15+ AUTOMATICALLY CLEANS UP SUBSCRIPTIONS OLDER THAN 90 DAYS – if you are running on CRM 2011 Update Rollup 15 or higher you DO NOT need to use this script. If you’re CRM system has been up and running for a long period of time and your users have…

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Viewing Detailed Errors for Failed Workflows in CRM

Recently one of my customers noticed some of their workflows were failing and had been failing for quite some time without knowing it. When looking at the failed workflow instance within System Jobs it only showed a generic error message that did not provide enough detail to troubleshoot with.  You could get detailed errors by…

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Microsoft Dynamics CRM Stack Technology Compatibility List KB!

One of the common questions I get is about Microsoft stack technology updates and if certain service packs or versions of a Microsoft product are supported with Dynamics CRM.  Now we have all of this in one “Living KB”.  For example; You can use this to find out if the latest version of SQL is…

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Dynamics CRM & SQL 2012 Compatibility

Microsoft SQL 2012 RTM’d yesterday (link) and you’re probably wondering: “Can I upgrade my SQL Server instance to SQL 2012 if it hosts CRM databases?” and the answer is YES!  For CRM 2011 make sure you’ve installed update rollup 6 and for CRM 4.0 you should install update rollup 21 before upgrading.  After the upgrading…

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How to Decrease 401 Responses in CRM Web Traffic

When analyzing traffic from a web application such as CRM you may notice that many of the requests result in a 401 (Access Denied) before they get the 200 Success response. This is a normal authentication sequence for Kerberos or NTLM. Internet Explorer will first attempt anonymous access before any type of authentication attempts. Some…

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Overview: Microsoft Dynamics CRM 4.0 Update Rollup 21

We’re delighted to announce that Microsoft Dynamics CRM 4.0 Update Rollup 21 released Thursday February 9th,2012!  Note regarding Podcast: Microsoft Dynamics CRM 4.0 Update Rollup 21 was discussed briefly during the CRM 2011 Update Rollup 6 Podcast delivered on October 26th, 2011. NOTE: Due to the low volume of fix requests for CRM 4.0, the CRM SE team will stop shipping CRM…

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