Using a Console App to Fire a CRM 2011 Workflow

I’m not a developer – don’t even play one on TV – but sometimes our internal CRM implementation needs some functionality and I’m able to cobble enough code from other places to make something work.  Since I hadn’t seen anything out there for this particular use case, I thought it was worthwhile to share more…

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Tracking Your Business with CRM

When I first joined our services team about 7 years ago we were keeping track of our customers in one master spreadsheet and virtually everyone on the team had their own spreadsheet where they kept track of their customer issues and time.  Having just spent 4 years working with IT and being a dabbler in…

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Building Multi-Purpose Silverlight Web Resources in Dynamics CRM 2011

A powerful point of extensibility in Dynamics CRM 2011, is the ability to build a library of re-usable Web Resources of varying content type and declaratively introduce those resources in various parts of the native interface to extend the presentation layer.  The web resource approach to extending the UI offers a compelling alternative to integrating…

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Instructions for updating the SSL Certificate used by CRM 2011 (Claims based and/or IFD environments)

One of my customers had to update their SSL certificate used by their CRM 2011 IFD environment. Below are the steps we took to apply the new SSL certificate – 1)      Add the new certificate to the ADFS server Import the new certificate to the ADFS server Grant the ADFS App Pool account “Full” permission…

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IOPS Requirements for Dynamics CRM

We often receive the question “What are the IOPS requirements for Dynamics CRM” (or some form of that question).  On its surface, the question sounds like a fair question that should have a short answer.  In practice, the answer in much more complex than expected. When planning for your Dynamics CRM deployment, the discussion of…

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Podcast and Overview: Microsoft Dynamics CRM 2011 Update Rollup 6

We’re proud to announce that Microsoft Dynamics CRM 2011 Update Rollup 6 released Thursday, Jan. 12th,2012!  On Friday Jan. 13th, 2012 at 8 AM Pacific Standard Time, Greg Nichols and Ryan Anderson from the Microsoft Premier Field Engineering team, as well as Corey Hanson, Supportability Program Manager for Microsoft Dynamics CRM, provided information about the recent release of Update Rollup 6 for Microsoft…

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