Monitoring Dynamics 365 CE service health and messages using the Microsoft Office 365 Service Communications API

Hi Everyone! Recently I had a conversation with a customer regarding options to monitor Microsoft Dynamics 365 CE service health. In their particular case they needed greater visibility than the Office 365 Admin Center or Office 365 Mobile application provided. I find great value in both of these and as a Dynamics 365 Service Administrator…

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Dynamics 365 for Customer Engagement Slow Form Loads for One User

I recently helped out on an issue with slow Dynamics 365 form loads. It was somewhat unique because the poor performance was only observed for one user, for one entity type(PhoneCall). However, every PhoneCall record that the user opened had the issue. We started with a somewhat typical approach investigating business rules, JavaScript, synchronous retrieve…

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Dynamics 365 Monthly Update-May 2018

Quick Links: Featured News | Updates and Releases | Additional News | Training Corner Featured News Microsoft Dynamics 365 and GDPR The General Data Protection Regulation, or GDPR, is fundamentally about protecting and enabling the privacy rights of individuals Learn more about GDPR and Microsoft’s commitment to security at the Microsoft Trust Center. The Dynamics…


Dynamics 365 Monthly Update-April 2018

Quick Links: Featured News | Updates and Releases | Training Corner Featured News Microsoft Build Conference At Microsoft, we are helping our customers think about their business processes in new ways, so they can effectively engage with their customers, empower employees to be more productive, optimize their operations and digitally transform. Finished business applications are…


Dynamics 365 Monthly Update-March 2018

Quick Links: Featured News | Updates and Releases | Additional News | Training Corner Featured News Microsoft expands cloud services in Europe and into Middle East Microsoft is thrilled to announce the plan to deliver the Microsoft Cloud from our first datacenter locations in Switzerland and the United Arab Emirates and expand the cloud options…


In-place upgrade of ADX 7.x to Dynamics Portals 8.x

Recently the Product Group released a migration guide to move from Adxstudio v7 Portals to Portal Capabilities for Dynamics 365.  That announcement with a link to the guide can be found here.  On the heels of that announcement I wanted to share my experience with doing an in-place upgrade of ADX 7.x to Dynamics Portals…

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Dynamics 365 Monthly Update-February 2018

Quick Links: Featured News | Updates and Releases | Additional News Featured News Dynamics 365 Customer Engagement (online) API limits Beginning March 19, 2018, Microsoft will limit the number of API requests made by each user, within an organization in Dynamics 365 (online). This change will affect all versions of Dynamics 365 (online). Each user…


Dynamics 365 Monthly Update-January 2018

Quick Links: Featured News | Updates and Releases | Training Corner Featured News Scheduling the Microsoft Dynamics 365 (online) version 9.0 Update Here is some information to help customers prepare for updating their existing Dynamics 365 (online) organizations to Dynamics 365 (online) version 9.0: What you need to know about the customer-driven update process: Flexible…


Dynamics 365 Monthly Update-December 2017

Quick Links: Featured News | Updates and Releases | Additional News | Training Corner Featured News Customer Driven Upgrade for Dynamics 365, version 9.0 Dynamics 365 administrators will be notified via the O365 Message Center and will receive an email when the Dynamics 365 version 9.0 Update is available. The target to make update scheduling…