How to install Microsoft Dynamics CRM 2013 without an Internet Connection

This blog article will walk you through installing CRM 2013 without an Internet connection.  We put together a similar article for CRM 2011 that was very popular, so I figured I would do the same for CRM 2013 as it’s not currently in our Implementation Guide for CRM 2013.

The most common scenarios are for virtual (Hyper-V) demo environments and environments with firewalls, and\or other security requirements that block Internet access. 

If you download the CRM 2013 ISO from MSDN, or have a physical DVD that you are installing from, you will already have the Redist folder and all the pre-requisites downloaded.  However, if you downloaded your CRM 2013 installation media from the Microsoft download site, then you will have to manually build this Redist pre-requisite folder structure.  Or, a better option is to use the PowerShell script that Sean McNellis put together in this blog that will automatically create the Redist folder, subfolders and download the pre-reqs into their respective folders as long as you have an Internet connection on the machine you run the PowerShell script from.  However, I still wanted to detail these pre-requisites out, so that you had all the specific links and file names for your deployment.

Note: If you are installing CRM 2013 on a server that has Internet access, the installation will automatically go out and download the pre-requisite files during the install.

Step 1: Create the Redist folder structure at the same level as the Server, Client, EmailRouter and other folders.

IMPORTANT: This step was the most commonly missed one from other customers, so make sure the Redist folder is at the same level as the Server, Client and EmailRouter folders and not within each of those folders.

Once you create the Redist folder it should look something like this:

Step 2: Create the following subfolders directly under the Redist folder


Note: This is a Redist setup for all CRM components: Server, Outlook Client, Email Router, SRS Reporting Extensions and Bids.  For the CRM Outlook client, customers are commonly pushing this out via SCCM or other push technologies, so you want to keep the install package as small as possible.  For the CRM Outlook client the only prerequisites that you would need to include are the ones below.  You could even take it a step further and only include the specific OS and architecture components if you are deploying to clients that are all similar in OS and architecture.

1. dotNETFX – Technically only the Microsoft .NET Framework 4 (dotNetFx40_Full_x86_x64.exe) is needed for the CRM Outlook client.


3. MSI45 – This is installed already in most cases, so confirm in your deployment before including in your SCCM package.


5. ReportViewer


7. VCRedist

8. VCRedist91

9. WindowsIdentityFoundation – This is installed already in most cases, so confirm in your deployment before including in your SCCM package.

10. SQLEXPR - Only needed if installing offline CRM Outlook clients

Step 3: Download the pre-requisite files and copy them into the appropriate subfolders

Note: The following download links are for US English (1033), but you can change the language you want to download if you search for the filename and go to the actual download page. Also, these download links will always have the latest update for the prerequisite software regardless of whether I have the correct name listed below. The reason for this is that I may just not have had time to update the Prerequisite name below for every Service Pack or Cumulative Update that is released.

Now you have all of the pre-requisites downloaded and saved in the correct folder structures, so you can continue with the CRM 2013 installation without an Internet connection.

Hopefully this saves those of you who run into this scenario some time!


Shawn Dieken

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Comments (31)

  1. Lou Bergstrom says:

    Shawn – Thanks for the knowledge sharing!

  2. Erik says:

    How can it be done for CRM 2013 for Outlook? Having a problem now with vcredist. if i install vcredist manually before setupclient.exe the setup wont recognize that vcredist is already installed and will fail.

  3. Shawn Dieken says:

    @Erik- Take a look at step 2 above.  You will need those folders and pre-reqs for the CRM Outlook client.  Some of them can be installed ahead of time, but you are correct that the VCRedist cannot and has to be installed during the Setup.  I guess you cannot tell if it's already installed during the setup, so that's why we need it ever time.  Other products do the same thing when they are "Loading Setup Files".  I believe that only the VCRedist and VCRedist9SP1 folders are required to be installed during the setup.  The others can all be installed ahead of time.  Except if you are doing offline clients, then I would let the setup install SQL Express as well since it needs a named instance of CRM.

  4. Microsoft Dynamics CRM 2013 Client for Outlook installation fails... says:

    @Shawn Dieken, Thank you very much for the insights.

    However, I am still facing an issue while attempting to install Microsoft Dynamics CRM 2013 Client for Outlook.

    I am performing the installation with elevated privileges on a Windows 7 64bit virtual machine with Microsoft Outlook 2010 32bit already installed.

    I have followed everything to the word, as stated by you but still the installation fails with the following message being displayed :

    "The installation has failed. Microsoft Visual C++ Runtime did not download successfully. To try again, ensure your internet connection is working, then try again."

    What could I be missing here ?

    Please help.

  5. Sabya says:

    Above method is not working for 2013.

    Any help is appreciated.

  6. Shawn Dieken says:

    @Microsoft Dynamics CRM 2013…. – Are you installing US English, or which language version are you installing?  The links above are for US English (1033), so if you are using a different language you will need to download the correct language pre-reqs.   If you are using 1033, then I would look at the log file and see exactly what file name and folder path the installer is looking for.  Also, if ensure you have the correct x86 andor x64 pre-req based on your Windows architecture.  If you are unsure, then I would just test both versions in the folder and see if the installer goes through.

    @Sabya- Start with the same advice I gave above.  Also, I would need more details from the log file on which pre-req is failing, etc.

    I will try do my best via these comments, but it may end up being easier to open a CRM support case as well where we can get on a call and walk through this.

  7. Sabya says:

    Thanks Shawn Dieken for the quick reply.

    I am installing Dynamics CRM 2013 NL(1043).

    Error is as below.

    Requesting download of Microsoft Visual C + + Runtime installer from

    Error | Microsoft Visual C + + Runtime is not correctly downloaded. Make sure your Internet connection is working correctly, and then try again.

    Above error is coming though the same VC is previously installed in the system.

  8. Sabya says:

    Thank you very much Shawn Dieken.

    It worked.  (Proper language binaries downloaded and used this time)

  9. Ronald Wenum says:

    We have the same issue with Installing CRM 2013 in our environment. We downloaded the ISO file and tried installing the software with the prereqs from there. We did some investigating what was happening, but it seems the installer is checking for different things then the pre-reqs that are delivered in the ISO.

    For VS 2008 redistributable the file in the ISO installs the redis with displayversion 9.0.30729 and the CRM installer seems to be looking for displayversion 9.0.30729.17 (changing the displayversion in registry got the installation to the next bit)

    For SQL Compact Client we found that the CRM installer was looking in the upgradecodes (HKEY_CLASSES_ROOTInstallerUpgradeCodes1690987922DC9549A63529D22383DDF), but SQL Compact Client was installed as a product and the key for it is found here HKEY_CLASSES_ROOTInstallerProducts1690987922DC9549A63529D22383DDF

    We have a MS engineer on-site and he advised us to log a support ticket at Microsoft. Because allthough we can workaround the above issues (copying the installationfiles to the Temp folder CRM creates during the installation for the download), we do not want that type of workarounds in our environment

  10. Shawn Dieken says:

    @Ronald – Thanks for the update.  It sounds like a support case is the best option for that scenario.  Let us know what you end up finding out.

  11. Sireesha says:

    I am using the correct lnguage prereqs. still facing the same issue as

    Error is as below.

    Requesting download of Microsoft Visual C + + Runtime installer from

    Error | Microsoft Visual C + + Runtime is not correctly downloaded. Make sure your Internet connection is working correctly, and then try again.

  12. Mario says:

    Shawn – thanks again for the great writeup.  Are the prereqs for CRM 2013 the same for CRM 2011? I have all the pre-reqs built out as sccm packages.  Thinking its just easier to create the CRM 2013 package separately.

    I'm using SCCM's Operating System Deployment for the CRM install.  Its easier to use WMI queries to see if the prereqs are already installed.  If they are, skip the install.  If they don't exist, download and install.  I manage a few thousand remote machines, so less bits going down the pipe the better.

  13. Shawn Dieken says:

    Hey Mario-  No, the pre-reqs are a little different.  Check out my 2011 post on this topic to compare.…/how-to-install-microsoft-dynamics-crm-2011-without-an-internet-connection.aspx

    Sounds like you are on the right track and have a good handle on this process.  I would just check for these 2013 pre-reqs, push them if they are not there already and then follow that up with the CRM 2013 Outlook client install.



  14. Shawn Dieken says:

    Hi Sireesha-  What happens if you try download and install Visual C++ manually?  That's the first thing I do with any issues installing pre-reqs to help work backwards to figure out what's going on.  Try that first if you haven't already.



  15. Fergieman says:

    Good stuff. I've been looking for an offline installer (as most users are not allowed to download files for security)

    I've created the redist folder and created all the sub folders required with all the necessary files but when I run the crm 2013 for outlook it heads back and tries to connect to the internet to download visual c++ runtime

    I've downloaded this file manually and installed it before but the installer still wants to download it.

    Any ideas? I need to roll out CRM 2013 outlook to some 50 users.

  16. Shawn Dieken says:

    @Fergieman – It sounds like you either are missing the correct architecture download for C++ or else you do not have the correct folder structure setup.  Make sure you have both the VCRedist and VCRedist9SP1 folders in the Redist folder and just download both x86 and x64 bit installers for each folder to make sure you are covered.  Then the client should find what it needs in those local folders and will not look to the Internet.

    Visual C++ cannot be detected during installation, so the installer has to look at the Redist forlder or else go to the Internet for the installer during the Setup.  Other products do the same thing when they are "Loading Setup Files".  I believe that only the VCRedist and VCRedist9SP1 folders are required to be installed during the setup.  The other pre-reqs can all be installed ahead of time.  




  17. Eric says:

    Thanks for the article!! I'm trying to deploy this with SCCM 2012 R2, however, when you create an application it does not look at the directory above this with the redist folder. How did you get around this limitation when deploying through SCCM.



  18. Shawn Dieken says:

    Hey Eric-

    The Redist folder should be at the same level as the Client folder that has the setup files.  Our CRM client installer knows to look there for the pre-reqs.  If this is not working through SCCM, then I would manually try install the client without Internet access and confirm that works first; then move on to SCCM.  I haven't heard of any issues with SCCM 2012 R2, so let us know what you find out.  Take a look at the log file as well and include the section with whichever pre-req is failing if you are not able to determine why this is failing.



  19. Bob Panick says:

    Shawn, thank you for the information.  

    I don't suppose you could talk to someone in the CRM group and have them create an installer that works properly in SCCM.  It's bad enough that the amount of stuff we have to move around is huge already, adding prereqs that are already installed in the environment just makes it worse.  

    On top of that, the complexity of this install doesn't give me confidence that it will work reliably on all of the target machines.

  20. Shawn Dieken says:

    @Bob – Great question and request.  I had asked the same thing years ago and was told that we do not create those packages (Nor does any other MSFT team that I am aware of), but rather provide documentation and steps for customers to achieve this.  However, I wasn't able to find any new documentation on this.  Here is the link for CRM 2011 with SCCM 2007 and it should be similar to CRM 2013 with SCCM 2012.…/hh699702.aspx  

    I have worked with customers on this and their SCCM team was able to put the package together using this documentation.  We scanned the machines ahead of time and pushed any missing pre-reqs and then followed that up with CRM Outlook clients afterwards.

    You can also search for and vote up this suggestion if it already exists, or else create a new one and have others vote for this.…/sitehome.aspx

    I hope this helps.



  21. John Estrada says:

    Hey Shawn,

    Great post! Pointed me in the right direction on a 2015 install I am doing. One thing that seems to have changed is the folder structure and location for 2015. I had to place the folders from within Redist folder directly in the CRM root install directory where SetupServer.exe was located. Only then was I able to get the install to proceed.

    Also, huge thanks to McNellis' blog with the PS script. That was a huge time savor! Had to update the package versions download for .Net and ReportViewer, but worked like a charm otherwise.

    Hope you guys are doing well!


    John Estrada

  22. Sam Richardson says:

    Hi,  I have spent the last few hours on a client site with CRM 2013 issues and not installing from Redist folder.  After reading Johns post above, I can confirm that for CRM2013 you must also copy all folders from the redist folder into the route of the crmclient folder ( where the setupclient.exe is )

    Good luck!


    1. David.Dimbleby says:

      Good one – Dispense with the Redist folder and copy all to the root and the installation proceeds. Thanks

  23. Thanks John & Sam!  We appreciate the additive comments that provide value for more current situations.  I started looking at the 2015 version of this a couple months ago and clearly got side tracked. I'll add this to the list of things I should look into as it appears the installation folder locations may have been adjusted. We'll also look to combine these two articles in one so you'll have one article and one PowerShell Script 🙂

  24. Kyle Belcher says:

    anybody been able to get around the error below on Windows 8.1 machines? I guess the Sign-in Assistant is included in Win8.1 but the prerequisite installer can't seem to detect that…so the CRM client install fails saying it can't install the prereq.

    Installation of Windows Live ID Sign-in Assistant failed. Exit code: 1619. Result: This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.

  25. Florian Adler says:

    Great article, thank you Shawn. But is anybody here able to install CRM 2016 in offline mode? I hoped that it’ll work but it didn’t. Maybe wrong folder construction? I don’t know…

    So, does anyone have a clue how to solve it?

  26. Mario says:

    Hi Shawn – its me again!
    Is there anyway to slipstream CRM language packs into the client install? I have a Multilanguage environment (10 languages) and would like to have that option.


  27. sandeep says:

    hi , i did not work me for Outlook client. seems it is for CRM installation. for outlook client, Bobby Lalonde Jr. has explained the folder structure in
    please read his comment.

  28. Paul Blackman says:

    Hi, Thanks this is very useful, I was wondering if anyone has tried to deploy this via SCCM?


  29. Hello,

    I am trying to install MSCRM2013 on our windows 10 (office365 is installed) client machine.
    But while installation its failed due to below error.
    Launching external process:
    “Installation of Windows Live ID Sign-in Assistant failed. Exit code: 1619. Result: This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.”

    Now i want to install all prerequisites as your mentioned way (without internet connection).
    is that will work on my Windows10 machine also?

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